KFC — Restaurant in White Settlement

I normally don’t write reviews, especially if they are negative - but this was just such an odd and uncomfortable interaction.

I went for the first time today, 7/24/23, at about 11:25/11:30a. I ordered a chicken strips meal - on the menu, it said it was $10.59 or $10.79. Taxes in Texas are typically .0825%, so even if it was $10.99 (I definitely remember the $10 part), the total would’ve been no more than $11.90. I didn’t order anything extra.

I get to the window and the attendant says “Total is twelve fifty-s…..” (looks down and sees I have a $20 and not a card) “…$13 even.”

I thought that was odd but I just thought I would wait for the receipt to see what happened. Well he didn’t give me one. I asked for a receipt and he said he couldn’t provide it. “I would have to charge you again at another register.” … but sir, you just took my cash??!

I would’ve asked more questions but I had already talked to him for like 90s about it and had to get back to work - he said the menu prices were wrong and if I wanted, he could take a picture of the screen saying $13. I didn’t believe him because the math wasn’t matching at all - and it made me really uncomfortable that they literally refused me a receipt when I paid in cash.

Like are they canceling out the order and pocketing the change? Is something else going on? Why can’t I see what I was charged for when it seems like a slight overcharge?

It’s not a huge deal and it wasn’t that much money but it made me weirdly uneasy.

Anyhow it seemed like a nice establishment and the food was fine but that interaction left a really bad taste in my mouth. And I can’t even call in about it because I...

UPDATE: I went through drive thru 9:30ish on Sept. 20th & Bri the drive thru cashier provided excellent customer service. She went above & beyond. I had a simple order of 1 large cole slaw & the line was super busy. Bri could have easily stay behind the counter & serviced me when I arrived at the window, but she did not she came outside to the drive thru, checked me out & provided my order of 1 large cole slaw. Bri deserves a raise or promotion because she knows customer service. You have 2 shining stars at this location Aubrey on Dayshift & Bri on night shift. I will definitely be back if these ladies are working!!!!

I write plenty of reviews and I love when I can write a positive one. I came through drive- thru on Sept. 10 @ lunch time and had the greatest customer service experience because of Aubrey. Aubrey provide service with a smile, took the time to help me order and never rushed me when I was undecided. Aubrey in Drive thru deserves a raise and accolades. She is the perfect example of what customer service should be. Aubrey thank you for loving your job & making sure a customer is satisfied!!!! I will be back because of you!!! I have not had any good customer service since prr covid. Aubrey give yourself a pat on the back because I am one satisfied customer!!!!! Management give Aubrey a raise because she most definitely...

The food went absolutely horrible. The grease was old and the food was fried so hard and I didn't taste any herbs and spices but just the taste of old grease and bad chicken. You couldn't pay me to come back to this place. And spend my money, I don't even want the chicken for free. They kept giving out free buckets of chicken when you spend $15, but the chicken that I got was so bad to where I didn't even want to spend $15 to get a free bucket of chicken. I wouldn't recommend anybody eat at this restaurant. It has been a hit-and-miss because at some point I got some decent chicken. But then when I went the the other day, it was horrible, and it was a big waste of my money. I had to dispute it with my bank because no one would call me back from that restaurant and when I called the 800 number. They were no help. They pretended like they were going to give me a refund and then they said, no, we will have someone from this store call you and no one ever called me even up until this date. And it's been over two months, and no one ever called me, no wonder these people are...