Carl’s Jr. — Restaurant in Wichita Falls

I recently visited Carl’s Jr. and here’s my experience:

Food Quality: The food was very disappointing I ordered 5 Famous Star burger and small and medium fries, and the burgers were soggy and heavily saucy . The portion size of the fries were small for the price.

Service: The service was fast due to 20-30 burgers just sitting under heat lamp. The staff were unfriendly/not helpful. My order was inaccurate and took a while. Asked for fresh food at the beginning of ordering the cashier Suvanna (maybe spelled wrong) ignored my request continue with attitude also this cashier had pink eye serving customers. Forgot to add the medium fries so I had to pay again which wasn’t a problem, 2 of the burger were not correct so I had to replace those. The small fry was not filled up words from the employee. So they did cook more. Went home and the burger were horrible! Lettuce and tomato was hot and soggy due to sitting underneath hot lamp. Kids burger drenched with mayo and ketchup. Called the store to let them know about the burgers she asked me to bring them back. Upon entering the building I open the bag so she could see the items the manager snatched the bag out of my hand and yelled at me and said I was the only customer to complain. I asked to speak to the general manager which he was there. As I tried talking to him he touched my hand and said his job is to make sure I got my burgers but ignored the fact his manager snatched bag out of my hand and yelled at the top of her lungs at me. Customers came in and asked Chris the GM if anyone was causing problems he the. Decided to call the police on me and my kids. The manager crystal decided to talk about me with another customer. I did get my money back for 4 burger but not the 5th one.

Atmosphere: The restaurant was dirty/noisy. And the overall vibe was uninviting.

Overall Experience: Overall, I didn’t enjoy my experience at Carl’s Jr. because the staff from the general manager on down has terrible customer service . I would not recommend this location if you’re looking for quick meal, good burgers, etc..

Rating: I would rate my experience 0 out of 5 stars. And would like a higher up to please contact me about my experience at this location! I will never spend another penny at...

Went there to pick up a Doordash delivery. The tall gentleman at the front was very nice and welcoming. He already had the order bagged up and ready to go. He explained he was new working up front. Apparently, he qrote the incorrect name on the bag and the woman working the drive thru was aggressively chastising him. She wrote the correct name and went back to the drive thru. He handed me the two drinks. Since its a delivery for a customer and I typically sit their orders on the ground, I asked him for a cup holder. He again said he was new and needed to ask her where they were. She replied, 'sge needs a drink carrier for ONE drink". I told her, no ma'am, I have TWO drinks and this is a delivery. She tells him where they are and to give it to me with the bag it was wrapped in. She told him I had to put the drinks in it. I started to open the bag and she told me to leave it like I got it. I just started to put them in the bagged holder in any way I could to just get outta there. She grabbed it from me to open the bag and put them in there. I grabbed it back and told her she was being aggressive for no reason. She denied it. I told her she surely was and she replied, "Whatever!" and walked away. Just as I turned to leave, I saw someone who I assumed was the manager. She confirmed she was. I told her the woman at the drive thru window was so effing rude not only to me but to the employee. She apologized for the emploees behavior but seemed like she wasn't really gonna address it. I told her thank you but I only would only accept it if she addressed the issue. I don't wish the employee to lose her job but some training on customer service and working positively with others is needed. (I'm frustrated so I may have forgotten some things). Just treat people how you...

This location is just off state highway 287, in Wichita Falls. TX. First, let me say the service and courtesy of the two women working the front counter were exceptional. They were attentive and thoughtful. The food was prepared as we ordered and was made hot and fresh. Their speedy service was surprising. And appreciated. We stopped at 11 am, but possibly not their rush hour, yet. The dining area was clean and clutter free. I want to note here that one employee went above and beyond, I believe her name was April. She helped a disabled gentleman with his tray of food and also helping him to adjust his chair and walker. She was polite and gentle when talking with him. Excellent and heartwarming to see kindness of employees! Both front counter women were pleasant and kind! The restrooms were clean, tidy, and smelled clean.

It was a very cold day and the dining room was a tad bit on the cool side, other than that, we had a grand experience dining at...