Ronnie's Burgers — Restaurant in Wichita Falls

Craving a chargrilled, juicy burger, I finally gave in to all the rave reviews about this spot—from friends, neighbors, and over 1,500 online recommendations. I called in a double bacon cheeseburger (with bacon, of course) and a second burger—a double cheeseburger with no mustard. Simple, right?

When I arrived, the place was busy but manageable for a Saturday night. What threw me off immediately was the greeting—or lack of one. Instead of a friendly “Hi, how can I help you?” I got hit with “What’s up.” Twice. Call me old school, but that felt unprofessional and unwelcoming for a business that thrives on customer interaction.

Fast forward, I paid $22 and wasn’t even asked if I wanted fries or a drink—missed opportunity, especially for an à la carte setup. I got home, excited to dig in, only to find one burger completely wrong—no bacon, no cheese, just mustard, lettuce, and extra pickles. The second burger had cheese, but both were bland and flavorless, with no redeeming qualities. Even the mustard and pickles couldn’t save it.

Between the poor greeting, lack of upselling, and flavorless, incorrect burgers, this was a disappointing first visit. I might try them again in the future, but they have a lot of work to do when it comes to customer service and...

Update (again)

Someone came and spoke with me about my order and apologized. This online ordering I used (light speed) is new and it sounds like they are working out some issues.

Update Oct 2024

Food is still amazing and this is my favorite burger joint in Wichita Falls. I've been coming here since 2013.

However, I've now ordered online via their website twice. In both cases my order has taken a long time to be processed. My second order (one burger) took over 40 mins from the time it was placed to pickup. I watched person after person order at the register and pickup after I arrived.

I'm not sure if this is a newer system and they're working out kinks, but it is frustrating. Especially when I get text updates stating it's ready for pickup, but it is not.

I know, if it doesn't work, don't use it, right? That's probably what I'll do from now on, but don't implement something and not support it correctly.

To end on a positive note, the Beanie burger is my favorite!

*Original Review (straight and to the point)

They have great...

First time as I don't live in the area, and they blew my socks off! I was north Texas this week for work and asked all my clients where the best burger could be procured, a resounding "Ronnie's!" was their overwhelming response. Man, did Ronnie's ever deliver, there's a statement on the front window that goes along the lines of, "we don't want to be the only burger you eat, we just want to be the best burger you eat".

This is NOT fast food, during the lunch rush it took around the neighborhood of 20 minutes or so from walking through the door and leaving with my fresh total scarfing awesome lunch, it's worth the wait!

I ordered a bacon cheese burger with shrooms and peppers, fresh hand cut chili cheese fries and a strawberry shake. Everything is freshly hand made while you wait, thus the 20 minutes when busy.

Lastly I will say that the young woman that took my order was friendly and made me feel valued as a customer, 10 out...