KFC — Restaurant in Wichita

Worst evening managerial staff I have ever encountered. Tried to pick up a prepaid online order and after a series of excuses, they threatened to call the police on us if I didn’t get out of the drive thru line. This is after I had paid 61.00 online. They had no record of my order and told me I had to call grub hub myself to straighten it out. I offered to take it up with my credit card company and just redo the order right there and pay again and they told me I had to go around and go back through the drive thru. I have never been treated so disrespectfully in my life and most especially by someone who is supposed to be trained in customer service. I don’t believe I will ever return to a KFC again. I really think the threat of calling the police versus trying to figure out a workable solution was quite possibly the most ridiculous situation I have ever...

Janet is a terrible manager/member, i don't know how she even got that position. For one, they messed up my order. What i ordered was cheaper than what they gave me. She then complained to her coworkers multiple times with the window open (i could clearly hear her), when I asked her to correct the charge to my card to the correct amount.

This was a personal order that they messed up, i had picked up a doordash order from there right before i ordered for myself. She didn't like how i talked, so she threatened to report me to my job and threaten my career, even though she messed up my personal order.

If you like being served like garbage, go here. Better yet, go to a different kfc and get...

Well, there was trash swept up into piles on the floor and a broom leaning up against a booth the whole time we were there maybe 25 min. Manager was running the register so must have been short-staffed. No napkins and no ketchup in the whole place. So the manager jumps into his car and is gone for like 10 min. He didn’t tell us what he was doing, and came back with ketchup in a take home container which he handed to my son. A+ for the effort but not sure the origin of the ketchup. No smiles or sense of life from staff. Food ok, but overpriced. Go to Chick-fil-a! Better food, awesome service, and never short-staffed, smiles every where, and similar if not...