Starbucks — Restaurant in Wichita

My time is now split between this store and the one on south Rock Road at Harry Street. Actually one of the managers has transferred over here from Harry and Rock, making it nice for me to transition comfortably. The staff is over and beyond helpful, always greeting and having polite conversations with customers, getting to know them. I was asked by three different baristas to help them correctly pronounce my name. That’s dedication, that’s caring enough for your customers. This place has newer decor and is spacious enough to entertain several groups of customers simultaneously. I now have two of the best Starbucks in town less than two miles from my house, and I am happier than a Middle-eastern dude with four wives! (Don’t ask.) Update: Okay, this joint has become a regular landing spot for me as the staff here has won me over, for good. :)

Update (9/27/2022): Why isn’t there a 6th star available? This East Kellogg location definitely...

I went in to pick up an order, and while there was an order assembled and waiting on the counter, there was no name on it. I stood and waited to be able to confirm if it was my order, and I waited approximately 10 minutes without anyone acknowledging my existence. No one said they would be right with me, no one told me they would help me shortly, nothing of the sort. After about 10 minutes someone handed me a drink and assumed my name was something else. I told him that was not my name, when they finally clarified what I was there to pick up, they handed me the order that's been sitting in front of me for 10 minutes. Absolutely horrific customer service. I'm perfectly fine with waiting in a busy restaurant, I'm not perfectly fine with being ignored when all it takes is a brief acknowledgment that you'll be with me as soon as you can. Every single employee looked at me, knew I was standing there, did not...

Awful! I placed a mobile order and they said they didn't have what was on there- fine. Then we wait in line 10 minutes as the barista just talked to someone in the drive thru. As soon as we pull up she has up pull forward "since our order wasn't ready" we then moved up and sat another 12 minutes. 6 cars got their order. We had enough time to eat all of our breakfast. they even walked out someone else's drinks! I went in and our drinks were just sitting there. I asked how long they have been there and a woman said "oh about 6 minutes". Im not for being a Karen but this wasn't...