Boathouse Restaurant — Restaurant in Wildwood

I never write reviews but I am writing this because of how bad our experience was and I see other reviews of customers that have had a very similar experience. We came as a party of 12 on a Monday evening. It was not packed but the wait was about 30 minutes (no big deal). We end up being put upstairs which was awesome (at first) because of the view but would soon realize we were constantly forgotten about and were going downstairs to find our damn waitress. I’ll try to make a long story short. The waitress took forever to come by to take our drinks. I asked for a water (numerous times), never got it so I gave up asking. We asked for another basket of bread (since we were a party of 12 and only got 1), that never came. We even went downstairs to ask but the staff down there were pretty rude about it. We had 3 entrees that were supposed to get salads, we got only ONE and the other came out WITH our dinner. I know a party of 12 is big but the food took forever to come. Mind you, there was only 2 other tables upstairs and it wasn’t that packed downstairs. After asking the waitess multiple times what’s going on with the food, she says (and I quote) “I’m sorry, I’m just a little overwhelmed I have to cover upstairs and downstairs. I asked the cooks and they told me to get out.” Nothing against the waitress, she was super sweet! Just have to note that we found out later that she didn’t put our food order in until 7:22pm… we gave her our order at 7:00pm!! We didn’t get our food until 8:20pm. Yes, we kept track of timing at some point because we were so hungry and we kept getting forgotten about. Finally, the food comes out and the most simplest meal is forgotten, my sons hotdog. Which we waited another 10 minutes for. We at this point ask for a manager because our service was horrendous for a $400 bill we got. Which is another thing, waaaay to overpriced. The manager comes over, doesn’t introduce himself and just says “Hi, so what’s the problem?” In a non-friendly tone. He seemed disgusted that we even had the nerve to complain. Which he obviously knew what the problem was because our waitress told him what was going on. We explain anyway and his answer is “we are really busy, and you’re a 12 table. I see on the receipt your food order was placed at 7:22pm I feel your wait was acceptable for that big of a table. There was nothing wrong with the food though, right?” That was his answer. No apology for being so busy and forgotten upstairs or the fact the waitress submitted our food order 20 minutes after she took our order. Once we finally go down to leave, we see it is not even packed downstairs. Again, I don’t ever write reviews but I have never had such a disappointing experience where even the manager...

What I'm about to write I hope everyone, will do as me and don't look further and head straight to the boathouse when I say 5 stars isn't enough for this place dinner or party I feel 10-15 or more star. Stars to me mean nothing the write reviews mean everything but still don't do justice. I'm from Brooklyn I have never met anyone at the boathouse I went once or twice food and service perfection. But this time I needed something that I know was impossible cause as we all know wildwood doesn't have reservations come in and be seated. It was my daughter's sweet 16 and she wanted the boathouse on the deck. Our party was small 8 people. I called like a month ago after being screwed by our planner, I spoke to a very nice girl at the boathouse told her everything and was told I'm sorry we don't do reservations and the party small to hold a reservation but don't let that change your mind, she then said may I get your number I'll have my manager KC call you I'm sure she can work it out with you. after like an hour KC called. She said yes we don't do or hold but it's a small party I will hold a table for 8 people and make your daughters wish happen omg I was so happy moving forward day of my daughters sweet 16. We where seated on the deck in a great spot we met KC we were greeted lol like famous people she is so friendly so perfect at her job she found the perfect spot my daughter loved it, the. We were introduced to our waitress Anastasia she really went above and beyond she right away felt like family she went to my older daughter they spoke about the food and what they all wanted and when the cake will come out and when to prepare the birthday girl so the lipgloss won't be missed for photos with cake all of it was taken care of all I needed to do was pay the bill lol and that was great for me then KC had to leave and we where given Jen and she was amazing. Ok enough. At the end of the night most important thing to me my baby girl had the best sweet 16 the one she wanted at the place and seating spot she requested and I want to thank these 3 lovely ladies KC, Jen and Anastasia thank you so very much for everything. So don't think should if you should go to the boathouse go to...

Loud music, blah food, overpriced for the lack of quality, gorgeous location, nice front of house staff and manager.

Got there at 7:00 for dinner with my family on a Thursday evening. A DJ was playing music so loud I had to shout in the hostess' ear to put our names in. Another guy was talking into the microphone over the music about the boats. They created a painfully loud and annoying atmosphere. Someone please revoke their DJ and MC privileges.

20-30 minute wait. Not bad. There were plenty of open tables on the bar deck, but I guess, like our party, nobody wanted to sit there because of how loud it was. I stood at the bar for 15 minutes being ignored by the bartender before my dad managed to get his attention and order us some drinks.

Got our table. Server was nice. Rolls were blah. A little stale. Butter cold and hard to spread. Salad was family style, kinda like olive garden. Just meh. Clams casino and calamari were not bad. Raw oysters did not taste fresh. Dinner took forever to come out. Scallops were chewy. My husband said the steak and lobster were chewy and that he's had better surf and turf at Outback steakhouse. Just nothing tasted very fresh or well cooked. One of our party asked for a refill and server walked away without asking if anyone else wanted a refill or even giving us a chance to ask for one. Our drinks went empty for a while.

All in all we were there for 3 hours and paid about $350 for party of 6 that included 2 kids.

Our server, the hostesses, and the manager were all kind and the only reason I didn't give fewer stars.

This is such a prime location, but that is literally the only reason I would go back. We actually wanted to eat next foor at Beach Creek where the food is delicious and the atmosphere much less intrusive but the wait was over an hour and our kids couldn't wait that long.

The next night we ate at Poppi's and wow what a good meal! No water view but fast, efficient service and...