Texas Roadhouse — Restaurant in Wilkes-Barre Township

After waiting 30 minutes to get in we finally got seated. We were taking our daughter out for her birthday (9 y/o) on top of it. We ordered appetizers and put the kids food in at that time. Apps came out fairly quick and THEIR meals shortly followed. We ordered our food right after the appetizers. Our food never came out. We decided at 7:54pm after our 2 kids were done eating both their meal AND their desserts we just wanted our food to go. We were told by our server the manager was most likely going to talk to us. She never did and seemed to avoid our table the 3 times she walked by. Our server, Virginia, was swamped and we understood her position. She was sweet as ever and overly apologetic. Not 1 single time did we get a minute to speak to the manager though. We weren't looking for anything free but it would've been nice to comp the 2 meals we had to take home due to never getting them. Our daughter loves it there but we may have to pass it up from now on as $78 later and cold take out was pretty terrible. When a server is making the apologies for a managers poor performance that's an issue. I've been both an employee and a manager and I am very much appreciative of wins over losses. I will leave my review on our local platforms to help others decide whether they want to take the chance. I am appalled at how poorly that woman did her job but thankful to have had a kind hearted waitress. She did ask for us to not count out the establishment and hoped we'd give a try again but we will question it. When the captain fails, the ship sinks. Definitely would say it's time to look for better leadership. I write this as I eat cold food and apologize to my daughter for not getting to eat a birthday dinner with her. Thanks a million ghost manager!

Things didn't start so great because the two beers I wanted were not on draft, only bottle. The beer glasses were not chilled or at least I didn't get a chilled glass for either of the two draft beers and they weren't cold like usual texas roadhouse restaurants. The guy/bartender pouring the beer didnt have patience and left almost a 2 inch head (foam) both times. I could understand if he was super busy but things were a bit slow. Ive been to other locations in this chain and thats not typical. I switched to a bottle beer and it wasnt cold either. I was given the usual rolls when you first get there but they were very light in color and when I opened them they were raw. I didn't send them back because I didn't think I was going to be eating them anyway, especially since I'm drinking beer, I'd get too full. The fact that the bartender didnt notice the bread looked raw just tells me he's not observant nor good at his job. I wasn't too hungry so I ordered a caesar salad and potato wedges which come with bacon and cheese. The caesar salad was drenched in dressing and the potatoes had hardly any bacon bits on them, which was very disappointing because it's what I was most looking forward to snacking on with a cold beer. I was having a conversation with the person sitting next to me and in the middle of it, i mean mid sentence, the same guy/bartender interrupts to introduce himself again, because it turned out the lady was a parent to a girl working there. It wasn't the last time he would interrupt us in the middle of the conversation to ask her personal questions. This dudes customer service skills need serious work. In addition, the lady sitting next to me ordered chili with no cheese, to go. She got a bowl with cheese for dine in. I'm willing to bet the guy entered the order incorrectly cause he was only half listening to her but she didnt want to say anything cause her kid works there. The overall vibe of the place was good and the...

Normally I love this place but we had a few issues this time. We never got our appetizer.. Every cup of coffee was SO COLD! I realize that some places turn the heat down so the coffee doesn't get nasty but come on...this stuff was just plain cold. And it's a shame because it really tasted good. And I had barbecued chicken that was definitely NOT BARBECUED!! Now you would think that a place that is famous for grilled food would do the same for their barbecued food as well. I mean it does say barbecued....but no... they grill it then just dunk it in sauce. How is that barbecued? I don't know but I grill my stuff with sauce on it as I grill it, hence the name barbecued!!! Now that I spoke my piece, I will also give credit where credit is due. While our meal was a little off,it was definitely not due to our waitress because she was excellent and took great care of us! So sorry I forgot her name but I did share that with the manager so I hope she got credit for that. And the manager did come over to our table and she listened to my complaints, apologized and gave me a free appetizer for our next visit and told me that they can grill my food with sauce if I request it so that is a plus. So although we had a few glitches we still overall enjoyed our meal and left with full bellies and the food really was great 👍 And I honestly felt that the prices for the amount of food you get is definitely worth it!! We've gotten take out other places that cost more and wasn't nearly as good or as much food! And the Caesar salad....ooooh baby...out of this world!! They make homemade salad dressing and boy could I tell!!! SOOO delicious 😋 Next time I plan on getting steak so I hope it's really good and it should since it's a Steak house! Can't wait...