Talia Espresso Drive Thru — Restaurant in Wilkesboro

The prices of the drinks are never what is advertised on the menu. Ordered a medium drink that was supposed to be $5.15 but ends up being $5.90 before tax. Asked why the price was different, claimed it was a 3 % surcharge with card. Anyone who can do math knows that 3% of $5.15 is only 15 cents roughly. Then they add a 25 cent “cup fee”. If they’re going to charge different prices for drinks, they should change their menu to reflect that. Also, every time I come here, there’s never enough ice in the iced drinks and it ends up melting and making the drinks taste watered down or they’re warm. Honestly, for the money, go to Starbucks across the street and get more for your money and better drinks or go to another local coffee shop in the area. Also I understand the prices of everything has went up, but that’s no excuse for not being transparent with the prices of products and reflecting them on the menu. I’ve been coming here for a while and hoping it would change or get better but it hasn’t so this is the last time I’ll be spending my money here.

Edit in Response to Owner: The prices are not clearly posted. A tiny strip of paper saying there’s a 3% surcharge isn’t very clear to people, plus it doesn’t explain why for the drink I ordered, it was over 15 cents. Again, clearly can’t do math. Also, the price for the cup charge and up charge for iced drinks is not specified on the menu. Moreover, I did confront your staff about the charges and they didn’t give me a clear answer. Lastly, given how rude you are as an owner responding to customer’s critical reviews, including mine and many others on here, it’s no wonder why people go elsewhere. Instead of talking down to people with legitimate criticisms of your business, you should try to improve it to create a better business and experience for everyone. I’ve traveled to almost every state in the US and this is the worst coffee shop I’ve ever been to. I will not be returning and everyone I speak to will know how bad this business is...

10/10. I got coffee at the Elkin Talia’s as I was passing through and my coffee wasn’t made right (no hate to the lady at the Elkin Talia’s, I believe she was new and my order was complicated- it was the first time I’ve never had an issue) but I was already on my way back to Wilkes before I realized. I stopped by the Wilkes talia off 421 (I’m a die hard Talia fan lol) and I just mentioned to the lady at the window why I was there (because my first coffee was bad and I was craving it lol) and she jumped into action apologizing and even remade my coffee for me at no charge. She definitely didn’t have to do that as it was a totally different location but she really took charge and fixed it. My coffee was AMAZING and it made my night. I don’t remember her name but she was wonderful. It was Sunday night around 4pm (for record) and she def deserves a shout out for customer service and her coffee making skills cause it...

I hope this gets to the girl with shoulder length hair who handed me my 24 oz blended cinnabun latte today. I told you I loved your energy because you handed my drink to me with such excitement that I too immediately felt super excited. You were so giddy and smiling so big about something so simple. You are an absolute gem of a person and I hope you never change. You absolutely made my day simply by being you, thank you :) Also the drink was amazing, thank you to the other worker for recommending it to me

Edit: This was at the wilkesboro drive thru location at...