Subway — Restaurant in Willoughby Hills

I have given this place a chance to redeem itself so many times but always leave disappointed in some way. All the staff are extremely stingy with everything. They always give me like 3-4 leaves of spinach on a footlong sandwich before I have to constantly ask for more. I have been occasionally going here for a couple years now and they have been continuously cheap with everything and will charge you extra at times for a normal amount of food.

At times I have seen cucumbers that are clearly too old to be used (their color is clear) but they have put them on my sandwich any way.

I took a friend with me the other day to get sandwiches and they could not even him make a cold cut sandwich correctly. A cold cut is typically three different meats that are supposed to be mixed/crossed over each other and instead they just put stacks of different meat on the sandwich. (Photo attached)

Depending on who you get, the staff’s attitude can range, but it has never been positive/acceptable. All of them are stingy with the food and some of them will give you an attitude if you ask for a little more.

Essentially, I would never ever recommend this specific subway to anybody and would advise you to avoid it...

Shockingly unprofessional service I experienced today. I placed a pickup order through DoorDash, yet when I arrived, they claimed they couldn't see the order. I showed them the confirmation, and still, they made me wait half an hour because their system was apparently "not working properly." Instead of apologizing, they were casually playing with cables trying to fix it, wasting my time like it meant nothing. The worker had an attitude that was outright rude and mean. To add insult to injury, I ordered steak—what did I get? Chicken. It's beyond incompetence. To top it off, even after showing my order confirmation to her on the DoorDash app, she demanded to see my receipt before handing me the food. It left me feeling like the interaction was unnecessarily unjust. the whole situation left me feeling deeply uncomfortable. Never again will I set foot in this poorly managed, disorganized place. The staff are a disgrace, and the experience was nothing short of appalling. Never...

This is the second time I gave ordered from this subway on Chardon Rd. And it is nerve wrecking today I ordered the new Champ sandwich through grub hub. I opened it and blew my top, I got up put on clothes and drove over there. This was a $11.99 sandwich with no rotisserie chicken to be found. They tried to convince me that it was spredded chicken? So where is it? And why shredded? If I wanted a vegetable sandwich I could have gone into my kitchen and made one. Since the new management this subway has gone yo the dogs. Their attitude is messed up when they have to refund for that mess. So I advise you if you want a true sub don’t go here. All the other chicken is cut into squares but the rotisserie chicken, you can’t find it plus my bread was not toasted and I am very upset because of this. Grub hub was not to blame but I recommend they take Chardon Rd Willoughby Hills store off their charts. A total waste of...