KFC — Restaurant in Willowick

I won't ever order KFC again, which I know no one really cares because I'm not the person keeping them in business. But I firmly believe in being polite and kind to service people, I've worked in service so I know how awful people can be. But the way the employee at this location spoke to me when they gave me the incorrect order was awful. I was polite through the entire interaction, despite her nasty attitude from the start, which only escalated when I had to return to the store when she did not give me the entire online order. Ultimately, I returned what food I did receive, minus what my kids had started eating before I realized the issue. I was honestly in disbelief at how awful this employee treated me. And apparently, the whole company's customer service is a joke because I have not been able to speak with someone directly about getting a refund on my $50+ order. I refuse to support a company with such abhorrent customer...

This one is only 2 Stars ** On 12 March 2023 @ 4:00pm ny family & I stop at the KFC on 29050 Lakeshore Blvd, Willowick, Ohi 44095. I wasn't happy with our order at all. We had to wait to get are order. Then when we got home we discover that they didn'y even do the order right. We was suppose to have 2 Chicken, Bacon & Cheese sandwiches combos with one having no pickels on it. They got the one right and the other one was just a sandwich with only mayo on it. This is the 5 Star one * On 30 March 2022 @ 12:37 pm my son & I had lunch at this KFC 29050 Lakeshore Blvd, Willowick, OH 44095 I have to say that Steven was on his job! He was handling things like a pro. He was working the Drive-thru, Training someone and taking orders at the walk-in register. He was doing all of this with a smile and a great personality. Once again THANKS STEVEN for your...

I truly wish I could give them a 0. The young lady working the drive thru window is no way customer friendly. Started out with the young lady being annoyed when we ask for a moment and escalated from this point.theb you have the young lady with the pink colored hair whom basically seems that she hates her job.Very rude so I went inside and spoke with Managing Partner Steve and he was no help at all by defending rude behavior by his team members. Stating that he have spoke to them about the attitudes. (If they are still doing this then your talk was null) I get it understaffed Im a restaurant manager and I totally understand things get ruff. But you never make your customers feel as they are wrong as Steve Weems made us feel. This is not how you do business or keep a business operating. If you want some bad customer servixe this is the place to go but why spend money at a place when they make you feel like you...