Subway — Restaurant in Willowick

Ordered two subs today and both were made incorrectly. Reached out to subway and was told over an hour later “just bring them back and we will replace them.” Literally waiting an hour for a response to be told that the solution was for us to come back in and give them the food back and they can make it again. OR the person making the subs could actually read the ticket which clearly showed the exact order that we requested. They swapped the bread and forget toppings. Mind you both had the exact toppings the came on the subs originally. It is just a lack of caring and a lack of accountability on subways behalf. Hell credit one sub or something. I am not saying that you need to refund the purchase, but...

I can not believe the level of incompetence from 1 restaurant. I ordered a sub on the infamous broken app and it said they made my sub i get there the owner very rude and unprofessional and shouldn't be in customer service to begin with said its not in our computer. We'll I have it right here on my phone idiot didn't even offer me to remake my food his manager was aslo unprofessional and said id have to pay again to get my sub. I don't understand there business practice but that's wrong on so many levels I never heard of such a thing such a shame now im waiting on my email for my refund because they couldn't refund $8 at there trash store an embarrassment and I won't be coming back or...

The worst Subway! Upon picking up my online order, I had to correct the chips that were in our order, then discover that they have Vitamin water, just not in the flavor that they advertise on their web-site. When I asked the woman at the counter, she said she didn't care. I wasn't surprised by her behavior. She seem irritated having to work for a living. I must up interrupted her stock room nap, when I picked up my order. When I got back to my office, I found that the sandwich hard as a rock....