Grapes Jamaican Cuisine — Restaurant in Wilmington

I have a torn meniscus and walk with a fairly exaggerated limp. As I was walking into the restaurant I held the door for a young man behind me, who did not say anything, walked past me and got in line in front of me. Granted, this is no fault of the restaurant, however a sign of the rest of my experience. I have eaten at and ordered take out from other Jamaican restaurants, this is not my first stop. After taking the man's order who had stepped in front of me, the lady working disappeared in the kitchen for a few minutes, then came out to ask me if she could help me. The entire time I was in the restaurant she was on bluetooth talking. I got up and approached the counter and let her know the entrée that I wanted. She asked if I wanted it with cabbage and I let her know that I wanted it with mac n cheese and plantains. She acknowledged and rang me up, then asked me to step aside so the man who cut in front of me could pay, which I did, starting to walk back to the table where I was sitting. As I was walking she said, " you can just sit back down". In a few minutes she bought a container of food out and put it in a bag, tying it up tightly. She had an empty smaller container open in her hand as if to put something in it, I was thinking plantains. As I was walking back to the counter, she pointed to the bag, indicating that was mine. I looked at the empty container in her hand and she pointed to the bag again and said "that's it". I thanked her and she asked, "did you want me to bring that to you?" I said "no" and thanked her again. When I got to my destination I discovered that I had NO plaintains. This lady was not welcoming or friendly to me, unlike other Jamaican restaurants that I have been in. Also, in the other restaurants you are shown your food before it...

The place is hit or miss honestly. They have really good soup but the other food was sometimes burnt or done well. The customer service is horrible. Ordered using Uber eats one day...any other time if they didn't have what I ordered, I would immediately get a notification via the app which then prompted me to order something else or cancel the order. One day, they did not do that and waited until the driver got there to have him call me to ask if I wanted something else. I declined but they didn't prompt me to cancel the order. Another driver picked up the ticket and was going there to get my ordered. I called to state that they usually gave me the option to cancel if they didn't have what was ordered but it didn't happen and they kept arguing saying that I declined to replace it with something else. Rather than argue with them, I hung up and called the other driver to prevent them from going to the restaurant and had to call Uber eats to have them cancel the order and refund my money. Jamaicans have a tendency to be rude as hell and that day was...

My boyfriend & I ordered 3 things for lunch for delivery while we were at work. The 3rd platter was missing so my boyfriend called to the restaurant, a lady picked up & he said they didn’t give us the food that we were missing. The lady said “ oh yeah I saw that we forgot to deliver the other food … SO what do you want us to do about it??” My boyfriend said to her “ we would like for the food to be delivered to us” she replied back “ well if you want it you have to pick it up” my boyfriend replied back “ we wanted it to be delivered to us as we requested , you guys delivered the other 2 meals” & the lady hung up on him. We couldn’t pick it up for a reason is because we were working & we were busy all day. I didn’t appreciate the attitude its nasty. When my boyfriend told me about how she spoke to him I didnt hesitate to call her back & she tried to denied that she was being disrespectful. So UNPROFESSIONAL & HORRIBLE...