Little Caesars Pizza — Restaurant in Wilmington

Sometimes I feel like affordable chain restaurants get a bad rap. And most of the time, I’d agree & say the service is subpar at best, can you blame the employee though? However- even though it took me a bit to find the time to write this review I couldn’t help but share my incredibly positive experience that happened at this location (Carolina Beach Road location). My experience happened on Valentine’s Day 2023. So just like two weeks ago. I called them as soon as they opened placed an order for a later time in the day. I was picking up pizzas for my son’s second grade class. It’s my first time being class mom so I explained to the woman that I was nervous & really just wanted everything to be correct at pick up. Flash forward 2 hours & not only was my entire order hot, ready and 100% correct. The lady that placed it for me made a special Valentine’s Day pizza for me and my efforts as class parent. I could have cried. I picked up the tab for the entire 2nd grade class & in return was so kindly blessed by this woman running the counter that it literally made my day. I wish I would have held on the the receipt to catch her name but I was overwhelmed with feelings. If you are the manager of this store & knows who was answering the phones on 2/14/23 at 11am- give them a raise. Truly the kindest service I’ve ever had with...

First, it was lunch time and there was nothing ready, as advertised. There was nothing behind the cashier or in the portal. There were 4 or 5 people on staff. So, it’s not like they didn’t have the man-power.

It is one of the absolute worst pizza places I’ve ever been to in my life. It took an hour to get my food and I ordered 30 minutes before I got there. The staff was incredibly rude. There’s one individual in particular who has tattoos on her neck and arms (this isn’t about the tattoos. I am not judging the tattoos. I have plenty of tats myself. It’s the only visible identifier I can think of.) who was especially rude. The nice gentleman at the counter asked me to wait outside because they have a policy of only one person in the lobby at a times. As he was explaining why she loudly interrupted and said “STEP OUTSIDE PLEASE!” Rudely interrupting her coworker. I said “rudeness isn’t necessary.” She loudly stated again “STEP OUTSIDE !” Her demeanor and tone were clearly a sign of frustration and unwillingness to be civil. My days of frequenting this establishment are over. Little Cesar should be ashamed of how this person represents them. I wish I could...

I called the store so I could find out if they had hot and ready, tonight. Someone answered, and then said that they would get to me when they could, when all, I really wanted to know was if they had the hot and ready pizza. I drove all the way here only to find the telephone off the hook, and no one still addressing me on it after 19 minutes on the telephone. When I ordered the pizza and asked to speak to a manager because of the issue, I was met with aggression from the supposed manager on duty. She accused me of cursing, and because of it said that I wasn’t due any respect. I’m quite taking aback that a customer would be treated that way, when they were already treated badly in the first place. As a customer service person myself, a little empathy & customer service skills would’ve went a long way to simply cause the “customer” to feel heard. Sadly I feel like this type of treatment if a customer should be brought to someone up the...