Smoothie King — Restaurant in Wilmington

Went through the drive through at this location. The employees Definitely weren't as mannered and pleasant as clean juice employees.we waited at the window for 7 minutes without being addressed by anyone or payment taken. When she finally took our payment I asked her if it was customary to wait so long to come to the window and she said yes when it’s busy. Mind you there was no cars behind me and the parking lot was empty so? I got two smoothies with added peanut butter, both of them were not blended enough which I’m not surprised that is the reason I switched to clean juice anyways. And one didn’t have the peanut butter at all. When I took the smoothie back in to be remade there was no one in the store yet 3 people working. told them my smoothie had no peanut butter in it and the girl had the audacity to pull up my order and tell me that there was peanut butter in the smoothie (even though they have a satisfaction guaranteed policy and I paid for the peanut butter I didn’t get? I told her well obviously it’s not because I can’t taste it and she finally agreed to remake it. They ended up having to remake it twice. The laziness, lack of training& competence and the lack of management was very...

Updated as of 9 a.m. August 24th Smoothie King is committed to the health and safety of our team members and guests. Our stores remain open with contactless pick up and delivery options. Face coverings and wellness checks are required for all team members, and we have enhanced cleaning of high traffic area.

Today on my daily visit to Smoothie King after my workout. I was quickly greeted and asked if I had a mask. I replied NO, because the straps have broke on all of them. I was told that I needed a mask and to go get one! With no other solution offered to proceed with my order, I left and will NEVER return! I spend about $60-80 a month on these smoothies. So I'll be taking my business else where due to the actions of one young lady! I don't get it you don't have to wear one in the drive thru and I'm closer there to the employee than I am inside. Your updated policy which is posted above states: "Face coverings and wellness checks are required for all team members." Its doesn't say anything about...

Yuck! Wrong order no discount. I hate bananas. Just spent $9.29 and have to throw this out! So hungry I ate a small amount. Came with an app coupon for planet smoothie - Until it was too late did not realize I was at smoothie King ordered a chocolate lean shake with peanut butter size medium was shocked to see how expensive it was and I’m very upset but it has strong banana flavor. My order has nothing to do with bananas. Young male employees seemed confused because the guy asked me if I had a vanilla shake when I pulled up. I was the second car in line how confused can you get when there’s only two people in the drive-through? The place was empty too due to virus. Won’t be...