Pokeworks — Restaurant in Wilton

CAUTION: 2 awful Poke Works Wilton location occurrences in a row. First they gave the wrong poke bowl and tried to argue that it was not the wrong bowl. Did not even take a bite from the bowl and had to drive all the way back to the store for them to argue with me about it… (Why would you argue with a customer returning a fully fresh non-eaten bowl who is telling you that you gave them someone else’s food on accident?) Second occurrence is even worse…they served bad tasting seaweed salad. Was so bad had to spit it out. Went back to the store, talked to the manager and servers and they argued with me telling me I as the customer am wrong. I have had seaweed salad 100 times and never did it taste that bad. What’s even more disgraceful is the woman even tried to just scrape the seaweed salad out of the bowl rather than giving us a new one! After arguing to get a new one the employees pouted and barley gave us food in the new bowl! The new bowl has barley half of the food of a normal bowl. Absolutely pathetic service! If you buy this overpriced poke bowl buy with caution. I have never left a food review in my life but this occurrence was so bad I had to write one… I will never be going to this poor employed...

I've been to Pokeworks many times and their fish is very consistently fresh and tasty. I normally don't see the purpose in reviewing a chain restaurant but the experience that you get here, in this suburban Connecticut location, is way different from the experience I've had in in NYC locations. Customer service is great and I've always been greeted with a smile.

There's also a lot more space to sit here and I've always been able to find a seat when needed. It's never super crowded and even when the line is long, it moves very quickly. In general, poke is pretty pricey but I think that if you get the fish, it's completely worth it. White rice is definitely the best with your poke bowl (in my opinion) but I usually get the kale noodles because they're also yummy and make me feel a little better about myself.

They're super nice here about trying stuff before committing to it so I recommend trying some sauces before deciding which one to get. The sauce makes a really big difference on the overall taste of the bowl. I recommend...

Poke is essentially a very delicious sushi bowl, but is served here over rice, salad, or in a wrap.

The fish here mostly aren't wild-caught, but one of the fish may be, even though it's not labeled. I wish they had natural/organic ingredient and drink options.

Service has always been nice here, and the food prep has gotten more accurate for consistent sizing since opening.

I'm very disappointed that I can't order online from the Pokeworks app still.

I'm very disappointed at how bad the GrubHub online ordering setup is.

Pokeworks is a California chain that opened up in this area in NYC before this fast food casual location opened.

The drink selection is rather generic, boring, and...