Walmart — Local services in Norwalk

Awful. So crammed inside. You can barely have two carts in one aisle without causing major traffic jam even when it’s not all that busy. Staff look miserable and not a single one asks if they can help you. When you ask for help, good luck!!! Horrendous lines- again, even during not busy hours. Pricey compared to other Walmart stores I’ve been to. Also, ordered photos online and paid with credit card but when I went to pick them up, she tells me payment didn’t go through and “this happens to a lot of people!” Well... sounds like a glitch they need to fix. Took my daughter to restroom and though it was on the clean side for a public restroom, the lights went out while we were trying to get out of the stall. Operated by a motion sensor probably...only it is by the front door! So lights don’t come back on until someone else walks in!!!’ This was fun...! :( Tried “Speedy checkout” line with one person in front of us (and 2 clerks there talking). Clearly another issue was occurring because we weren’t attended to at all so I gave up and moved to self checkout. Of course, another problem occurs... “system is busy...please hold”. I couldn’t wait to get out of there then we go to walk back to car and parking lot is so flooded...but the rain was crazy so I guess they can’t do much about that unless they put a couple new drains in! Anyway, horrible experience. There were numerous other things but this review is already too long- just couldn’t help but to complain because it was...

Walmart is truly a one-stop-shop that consistently delivers an array of products at affordable prices, demonstrating their commitment to their core principle of saving people money so they can live better. Their vast inventory spans groceries, clothing, electronics, home goods, and more, providing customers with unparalleled convenience and choice. This selection is further augmented by their robust online store, which not only provides easy shopping from home, but also enables swift and efficient delivery or pickup options that are especially appreciated in today's fast-paced world. Walmart's commitment to accessibility and affordability has helped countless customers find exactly what they need without breaking the bank.

Customer service at Walmart also deserves commendation. Their associates often go the extra mile to assist customers, embodying the company's commitment to providing a positive shopping experience. The easy-to-navigate store layouts and clear signage contribute to a hassle-free shopping journey. Moreover, their return policy is generally straightforward and customer-friendly, showing a respect for consumer rights and satisfaction. The Walmart App also deserves a shout-out for its user-friendly interface, enabling customers to shop and check out with ease, and even use the innovative "Scan & Go" feature for a seamless, quick in-store experience. All in all, Walmart delivers an overall positive shopping experience with its affordability, variety, and...

Despite its benefits to customers, such as the range and variety of products as well as the affordability of said products, Walmart Norwalk’s customer service in general is a BIG thumbs down. Staff is always confused when approached for questions, and buying and returning products is unthinkable; even with three staff members handling the Customer Service counter, consumers still have to wait upward of 30+ minutes for their turn. We are not talking about a long line around the block, maybe 10 people waiting on line, max. Upon observation the staff member punches a few buttons in the system and it takes minutes for the register to return one return ticket, and then the staff member has to punch a few buttons again to get the register to return 2 more tickets for the customer. I’m sure people will continue to frequent Walmart Norwalk because of the price and product selection, but as soon as a comparable supplier becomes available in the immediate vicinity, people will be redirecting their business. Rethink your staff—- hiring, hospitality and training, as well as the science that’s goes into the overall customer experience. While you are at it, upgrade your product return...