Subway — Restaurant in Winchester

DO NOT GO TO THIS SUBWAY AND IF YOU DO , NEVER LET SANTIAGO AND ROBERT HANDLE YOUR ORDERS . I ORDERED FOR DELIVERY STRAIGHT FROM THE APP (NO DOORDASH) AND WAITED AN HOUR IN A HALF FOR MY ORDER TO ARRIVE . I CALLED 19 TIMES THIS VERY STORE AND OUT OF 19 OUTGOING CALLS THE OHONE WAS ONLY ANSWERED THREE TIMES . AT FIRST ROBERT TOLD ME SOMEONE LEFT THE STORE WITH MY ORDER AND IT SHOULD BE GETTING TO ME SOON SO I HUNG UP WAITING AN ADDITIONAL 30 MINUTES JUST TO CALL BACK 10 MORE TIMES AND SANTIAGO TELLS ME THEY DONT HAVE MY ORDER BECAUSE THEY DONT DO DELIVERY WHEN I CLEARLY ORDERED FROM THEIR PLACE OF BUSINESS IN WHICH MY CARD WAS ALSO CHARGED 11.26 FROM THEIR STORE . I WAS TOLD OVER THE PHONE BY SANTIAGO TO BRING IN “”ANY”” TYPE OF PROOF (I NEVER RECIEVED AND EMAIL CONFIRMATION BUT I HAD SCREENSHOTS OF PROOF WITH PAYMENT , STORE NUMBER AND AN ETA FOR MY DELIVERY) . I GET OUT MY BED AND WALK DOWN THERE JUST FOR HIM TO TELL ME OTHERWISE AND THE PROOF I HAD WASNT GOOD ENOUGH THEN HE SUPPOSEDLY CALLED ANOTHER “MANAGER” BUT NOT ONCE DID I HEAR ANYONE ON THE OTHER SIDE AND HE CONTINUED TO SPEAK IN SPANISH KNOWING I WOULDNT UNDERSTAND. HE COULDVE SAID ANYTHING AND NEVER BEEN ON THE PHONE TO BEGIN WITH . LONGER STORY SHORT ANOTHER LADY AT THE STORE PAID FOR MY ORDER BUT SHE TOO WAS CURIOUS AS TO WHY MY PROOF WASNT ENOUGH WHEN THE TRANSACTION IN MY ACCOUNT SHOWS THEIR...

I placed my order online was supposed to be ready at 5:10. I got there at 5:21 and didn’t get my food till 540. Then when I get home, I have paid for extra bacon to be put in my food. There was no bacon my sandwich was all thrown together it also had way too much salt and pepper and the lady told me she didn’t speak English. It’s kind of funny because like they’re not in an area where it’s all Hispanic families so they should have people that understand English and Spanish when I tried to call back to the store to let them know that I didn’t get my bacon and how my food was. They never answered well they’re 24 hours. I’ve been calling since Saturday night. I am now on Monday and I still get no answer. really good customer service subway Only gave you one star because I had to give some kind of a star, but I’d give you nothing whatever go back to that subway again hell no. Not to include I ordered a foot-long and I only had meat for like a 6 inch that they placed in the middle of the whole sandwich so the ends didn’t...

I went to subways about 11:30am in the morning. I ordered a foot long Beast Sandwich. Which was made pretty good. I then asked the girl behind the counter about the macadamia cookies. She called them "white cookies". I asked her are the cookies fresh? She said "yes they are fresh." When I got home 30 minutes later to eat my sandwich and cookies. I find that the cookies are hard as bricks. She literally sold me yesterday's cookies that been sitting in the plastic showcase box for more than 24hrs! I was not a happy customer because I love my cookies! She lied to me! I used to buy Subways Macadamia Cookies all the time in the past and they were always fresh,soft and gooey right out of the oven. This is really a step down for subways. I work hard for my money just like she works hard for her money. I payed $25.00 for this meal. I expect fresh cookies at least. I don’t know her name. But my receipt says I was served by ID:...