Hampton Inn & Suites Las Vegas Convention Center — Hotel in Winchester

Needed to stay close to LVCC but wanted to avoid the Strip and tourist spots. The hotel is catty corner from South Halls and right across the street from the police station so even though there's currently condos adjacent, it feels safe. Aside from occasional sirens and a gnarly pothole that trucks apparently love, it's extremely quiet. I couldn't even hear most planes over the hotel unless I was silent. And the noise from the hallway was minimal. I was told this was a newer hotel and it shows in the cleanliness and modernity but lack of knowledge of drop off/pick up area from taxi and Uber drivers. Courtesy toiletries, amenities, staff, and breakfast is abundant and good quality! Layout for the actual breakfast bar is super awkward and my biggest negative. There's not enough space to put your plate next to the waffle maker or space to make your cup of coffee or conveniently toss trash. It was well cleaned and restocked but with the lack of flow, meant guests and staff are on top of each other. Plates and cups were also tiny so you definitely will need to get up for refills and seconds and one day they'd switched to bad quality disposables. But still, worth a good breakfast and a nice space to gather! Wifi is shockingly good and the room was borderline spotless. Water doesn't get hot hot, rooms were a comfy temp and AC/heat was easy to figure out (though a tad noisy). The overall travelers staying here were for business, family trips, and a college sports team and I appreciated the normalcy among Vegas revelers, which was the goal for a working stay. So the hotel gets a 4.5 but I highly recommend this 5 star stay because the staff was phenomenal. Everyone was so personable and casual- not like the stuffy concierge we'd seen in the larger hotels' lobbies by the casino floors. You were welcome to stay and chat with them while they worked, we had a few laughs and they were super engaging. Everyone- the bartender, desk, security, cleaning staff to breakfast attendants were all eager to be friendly in a very genuine way- not because they're paid to do so but because time otherwise isn't exactly flying by at the pace of MGM. They were also super nice to each other, so good vibes all around with anyone wearing a Hampton name tag. We had a great view as well! Plus double blinds to blackout street lights when it got too dark to appreciate the mountain. This was the first hotel I'd ever booked on my own (someone else always seems to be in charge of stays, like a wedding room block or we AirBnb) and honesty not a single part has disappointed from booking and adding a friend who was able to check in ahead of my arrival all the way through to my early checkout time. Obviously pricier than the more popular hotels but very much the right fit for my stay and...

The air inside is unbelievably dry. Have plenty of water on hand. Other Hilton properties humidify their air to compensate, but this one does not. Hair Conditioner was not included in the room with soap, Etc. It may be available at the front desk or you may have to bring your own but if you have anyone with long hair in your group considering the dryness of the whole facility, you will absolutely need it. Noise is rather prominent here in the rooms, probably because of the floor to ceiling windows. Earplugs were needed because of the police station across the street (sudden siren bursts all night) and racing cars and motorcycles.

On the good side: front desk agent was phenomenal, food across the street was extraordinary, rooms are clean and very spacious - absolutely huge. Beds are new and very comfortable with extra pillows. Giant bathroom with the toilet & shower off in their own alcove and a separate door so there is bathroom privacy while allowing others access to the sink and mirror, etc. Shampoo and shower gel are in the shower on wall mounted dispensers, which is great. Also, I really love how the shower controls are on the opposite wall from the shower head, allowing you to adjust water temperature without soaking your arm while the shower starts.

Bottom line, if I were to stay here again, especially for a multi-day stay, I would invest in a small/inexpensive humidifier and leave the bathroom door closed (exhaust fan is always on) so that the sleeping area was not so arid. Also I would try and choose a room that was on the opposite side of the hotel from the police station so the siren & street noise wouldn't be so prominent.

• Their "hotel shuttle" is Uber. Call the hotel when you're ready to go, and in 5 minutes there's an Uber taking you to the airport, or picking you up on arrival. What a brilliant system of not having to wait for some van who might get stuck in traffic, breakdown, have been unavailable driver, Etc. I cannot stress enough how great this is and how incredibly convenient it makes getting to and from the hotel and Airport.

Best. Shuttle....

We arrived at the hotel at around 2:30pm. Olga could not find our reservation. Good thing I had a printout and she found the reservation. She told my husband that the room was not ready which we totally understood because we were early. We drove around the area for about 20 minutes and returned to the hotel. I went to the reception by myself at around 2:50pm. I wanted to let her know that we were there and see if she wanted to start the "paperwork" first. She seemed to be a bit impatient indicated that she already told my husband that the room was not ready. She said since my name is not in the reservation, my husband needed to be present to check in. I had no choice but to go back to the car and wait. We waited until about 3:20pm and went into the hotel to see if it's ok to check in. Natasha was the one checking us in. She started the process and told us that the room was still not ready. She said to wait at the lobby. We waited until 3:50pm and checked the status. Natasha said the room was ready, but it needed to be approved by the supervisor before we could go up. So we continued waiting at the lobby. At around 4:20pm, my husband went to talk to Natasha again to see if we could go to our room. She said it's ready, but she forgot to tell us. The hotel was not even busy at the entire time that we were told to sit in the lobby and wait.

I filed a complaint with Hilton Honor that evening which I never done with any hotel that I stayed in before. I got a response back from Hilton Guest Assistance telling us that the Management team at the hotel would follow up within 3 days. We did not hear from anyone the entire stay of 5 nights. No proper housekeeping was done while we were in the hotel. They came in the room to emtpy the garbage after the 1st night only. They did not make up the room. They made up the room after the 2nd night. They did not even come in at all after the 3rd and 4th night. We had to talk to the front desk to ask for fresh towels two days in a row. By the way, the night crew at the front desk was nice and...