Dunkin' — Restaurant in Windham

Positives: Food was good once I went home and hooked it up. Not all employees were rude. Mobile order was ready when I got to the window. Negatives: I joined the drive-thru line at this DD, and there were a few cars ahead of me. But compared to other DDs, the line did move kinda slow. Not a huge deal, but something I noticed. When I get to the window the girl (young, Hispanic, dark hair) starts to give me someone else’s order. I get my order and ask for ketchup. She flatly says “we don’t have any” in a dismissive tone. No hi, thank you, have a nice day, sorry, nothing. I pull off and get ketchup from Cumberland Farms, where they also serve breakfast sandwiches. I open my DD bag, take out one of my sandwiches and it had bacon on it instead of the sausage that I requested when I made the mobile order. I go back to the restaurant and take my bag back inside because I didn’t want to wait in the slow drive-thru line. I go inside and explain wrong order to one woman and she goes to get another woman (older Hispanic woman with gray streaked hair). The Hispanic woman rushes me along as I explain that my order was made wrong and demands the sandwich so, as she said, she can throw it away. She dumps the sandwich (what a waste) and throws a new sandwich together and gives it to me. This sandwich looks so dry and haphazardly thrown together. When I ask her why the cheese isn’t melted, she says they only melt cheese on grill cheese sandwiches. Something tells me to ask her for ketchup, and she easily hands me ketchup packets even though the girl at the window said they didn’t have any. At this point, I mentioned the ketchup discrepancy to the older woman, gathered my bag and left. She gave me no hi, thank you, sorry, have a nice day, nothing. The rudeness of the employees was the biggest issue. Also, when other restaurants get my order wrong they usually don’t take the wrong item back. They usually tell me to keep it and at least act like they care about the customer experience. And the ketchup issue speaks for itself. Why would someone come here and pay around $5 to $6 per breakfast sandwich and get treated indifferently and rude when they can go to McDonald’s and use their app to get $1 breakfast sandwiches and at least receive decent customer service? Also, they Are always out of advertised coffee flavors. Past employees have also been rude and lazy. I think I’ll start going to the DD up by Walmart...

I went yesterday morning February 19, 2034. I had a coupon for a breakfast sandwich so I decided to make that stop, grab and go. The young man at the drive thru was nice and explained the choices but the young lady at the window seemed lost. She gave me a price, scanned the coupon , price changed after coupon but when she took my card charged me another price. She didn’t have no customer service skills and seem like she didn’t wanted to be there. She was paying more attention the the conger she was having with the one that made my sandwich. When I left and opened my bag the stuff were literally thrown inside the bad. I couldn’t grab the whole sandwich, the half of it was cold and the cheese was like a brick because it wa snot even melted. I couldn’t turn back because I had to go to work and after work I had an appointment so I had to leave it at that. I couldn’t even eat my breakfast. I will NEVER return to that DD. Please retrain your...

Worst Dunkin around! You pull up to the drive thru and nobody answers the intercom. I have been there and waited up to 10 minutes just to order a coffee! Really sad when there is only you and one other vehicle and it takes 5- 10 mins to answer the customer, then you pull up to the window and sit there another 5-10 mins for them to hand you the order assuming they even got it right because they don't listen and you have to repeat yourself at the intercom. What a surprise I had to correct my order after placing it because they read back the wrong thing!!!!! Then you get to the window and wouldn't you know it!!!!!........."I was given an order I didn't order!!!" Not very well managed and the owners probably don't even know this goes on!!!! .....I will not be stopping here anymore and I will go out of my way to go to my favorite Dunkin where they very rarely make a...