Tropical Smoothie Cafe — Restaurant in Winston-Salem

I loved going to Tropical Smoothie Cafe in Arizona as I lived there most of my life and it was a nice cool, sweet treat to get when it is hot outside. But honestly here in North Carolina this location and another one not far from this one just do not meet the same standards. They were out of their yummy kale slaw which is my favorite side and didn't even explain there was a side missing when I came to pick up my order until I grabbed someone to ask why I was missing my side. There was no air-conditioning inside today at all and I was dripping sweat all over as I was forced to wait inside with a bunch of other people after doing a mobile order to make it more convenient, but they got it wrong so I had to wait in line to redo my smoothie. My favorite smoothie is the Bahama Mama with no strawberries and add banana which I have gotten for years there and it was not done right this time. So I kindly explained how it was watery and was not looking the right color it normally does. I had to ask 3 times for them to redo it each time they said okay but never got it done. When I finally got it redone the second time the girl said it wasnt having flavor because it had no strawberries. I explained to her that I always get it like this without strawberries. I am very upset with the poor customer service here. It isn't a good look for the company. And I am going to complain to corporate as this is just not good service at all. They didn't even say if they will have the kale slaw back in the future they just said I don't know with no sign about it at all. Last time also was my birthday month and they did not honor my free smoothie then either. The so called manager came out and said with a blank face that they didn't see if on my account and I told them my birthday too with my ID. I am a very upset customer with this location at this point and I love the food there and the smoothies, but it is sad, what a shame! The young staff there could be more professional and a little bit more friendly. It takes two seconds to say have a nice day and little effort to smile! I may just order delivery from now on as it is so annoying going there with the passive-aggressive attitude the staff has there if I even order...

I sent this to the manager but have not heard back so I'm going to post it as a warning. (Don't go here unless you have ZERO time restraints.)

I was excited to try out your new location and get a quick smoothie after seeing a movie at The Grand.

After placing my order on Sunday I took a seat at the bar and waited and waited. After 25 minutes I went up to the front and they said they gave my smoothie away because there was not a name on it. When I placed my order the girl (who I think was the manager) did ask me for my name and I gave it to her.

Why would no one check on me sitting at the bar that long anyways?

So another girl offered to remake my smoothie. I waited and waited. She finally gave me the smoothie and it was the wrong flavor and size.

Now 45 minutes in I ask for a refund which no one seems to be able to do so I stand in the line, again.

One lady did apologize and offered me a discount coupon expect they were out. She told me who the manager was and walked that way so I assumed she would tell her the situation for me. Nope, she just walked outside.

I finally was able to get a refund from the manger after waiting for over 45 minutes since I placed my order. I ordered ONE smoothie and no food.

No one ever made an effort to check on me or really apologize. I was made to feel it was my fault that the smoothie didn't have my name on it even though I gave the cashier my name.

I saw SOOOO many smoothies being thrown away yesterday and piled up on the counter it was a disorganized mess.

While I like the smoothies this kind of client service (which I have experienced at the St. George Square Location too) will prevent me from...

Today we took my son, my niece, and my nephew to Tropical Smoothie (670 St. George Square Ct, WS, NC, 27103). P and my nephew were playing and being boys, learning to use inside voices. The entire time they’re sitting in high chairs and do not get out. A black girl, who worked there, came to me and their mom and said “hey can you all stick around for a little bit, I want to talk to you all”. We wait, but had to get back to my niece’s gold medal day for gymnastics. We ask if she still needed to talk with us but she said no we were good. At this point we felt like something sketchy was going on or something so we get the kids and go. My brother is putting my son in my car, His lady is putting their kids in their car and the girl comes up to me and says “hey I asked you guys to wait because my manager told me to tell you all to leave or go outside but I didn’t feel comfortable doing that”. The manager is gone at this point but my thing is: if you did not want us in your establishment then YOU should have came and told us and not had the black girl come and do it. No one else seemed to have a problem with their presence (they laughed and talked to the kids) and there were not many people anyways. Parents and families clearly are not welcome there unless the kids are asleep🙄. I’m sorry my child has personality and was excited to be in your establishment. Needless to say, I will NOT be returning. && if he owns the other ones as well he lost my business completely today. You...