Wendy's — Restaurant in Winter Garden

This place isn't the best. You'd think because it's a new restaurant and all, it would be better and than the last one. Out of all the times I've been there I can say only 3 times I haven't had an issue. Every other time it has been such a horrible experience. Either they've ran put of meet. Or their brand new soda machines don't work. Or they've ran out of nuggets, like really? Today I draw the line. They made me wait for 5 minutes probably longer before I was even able to order. And finally when they answred and ask to order the lady rudely started talking to someone about the order they were preparing for someone else. Suddenly she stopped and someone else came on and asked for my order so now after waiting I have to sit here and wait some more. Did i mention I was at the drive thru and only 2 cars in front of me so it's not like they were backed up and super busy. Then when I started to place my order they weren't even paying attention to the words coming out of me because they had it all wrong. By this point I was upset. I wanted to leave but I stayed got my good and left. I sincerely dislike this place, they lack customer service, and just overall it is not at all what it should be. They were a lot better when they were in...

So last night I had gone to the ocoee location and I was having a really bad night and all I wanted was a good berry blast salad and well they said they were completely out ... and well it was 12 am and I felt bad so my boyfriend made it up to me and took me to the winter garden location as we pulled up to the drive thru I didn’t expect getting the same answer and well I did ... NO MORE !! I was soooo sad ... once we started driving away we heard a lady yell out waaaaiiittttttt give me 5 mins and I’ll make one fresh for u ... we waited and just as she promised it was out ... I was already having a really bad night so when she gave it to me it changed my mood ... I didn’t make a lot of tips last night at work so I couldn’t give much but a thank you note for her because it was late at night and she did not have to do what she did for me ... and that’s the best customer serve I’ve experienced and I’m got to this location from now on ... so please if any one sees this I think that that nice lady deserves some attention and to be noticed for her great work there .. it was the closing manager last night and I never caught her name but please thank her again ... she...

I recently ordered thru the Wendy mobile app for pick up at Drive thru. First time using it and picking up. I ordered Dave’s double Combo, large fry and large coke, then to get an offer of $3.00 off I ordered a small chili. I get there, drive thru and give my name, pull to window, then get my drink, I wait, and then told to pull forward, and I did so and heard an employee say “why didn’t you tell me” to another employee. So I waited, and waited, after under 10 mins waiting, and while multiple other cars came and went, my food came out with the employee, she even confirmed the order had chili. The bag was heavy and smelled of chili (or so I thought) I work from home, so I got home, went upstairs to my desk and no chili. Very disappointed. I understand mistakes happen. But in today’s economy and costs, we need to get what we paid for. Was it worth me driving 30 mins back thru traffic even though I live under three miles? Not in my opinion. So I will see if can reach out online. If not, lesson learned to double check the order to make sure the job of putting my food in the...