PM Pediatric Urgent Care (Formerly Night Lite Pediatrics) — Local services in Winter Garden

UPDATE: Look at their canned response to any negative reviews that are placed! Does that show care or does it show robotic reputation management?

Here is my review: My children were taken to PM Pediatrics and evaluated by a provider who, based on the documentation and follow-up, handed out two wildly inaccurate diagnoses, unnecessary medications, and showed a dangerous lack of clinical judgment.

My daughter was diagnosed with walking pneumonia despite no imaging, no labs, and no clear clinical justification. She was prescribed an antibiotic, a steroid, and a nebulizer—without confirmation of any actual illness. The chart notes from PM list symptoms that do not align with pneumonia. The next day, she was taken to the ER at Southlake, where she received a full evaluation—including imaging. Their diagnosis? No pneumonia. She had a common cold.

My son was seen the same day for a simple dry cough. He had previously tested positive for rhinovirus (a common cold), which was confirmed via lab. PM Pediatrics diagnosed him with a sinus infection and prescribed Augmentin—despite no nasal symptoms, no sinus pressure, no diagnostic tests, and a chart note that again, shows no symptoms consistent with sinusitis. He was later taken to Clermont Urgent Care, where they evaluated him and concluded it was just a cold. No antibiotics. No issue.

I have video of both kids running and playing full-speed just two evenings later. They were misdiagnosed, overtreated, and their actual condition—completely benign—was verified by two separate, credible facilities.

When I called PM to speak to the provider about what had happened, I was intercepted by a gatekeeper—I believe his name was Nolan—who was unprofessional, dismissive, and combative. He claimed to be a paramedic, yet completely disregarded the importance of parental input and medical follow-up. He made no effort to escalate my concerns, only to delay and block them.

The provider eventually returned my call, but hours had passed. At that point, I took my children’s care into the hands of real MDs—ones who care about root cause, proper diagnostics, and clinical integrity.

PM Pediatrics is not a clinic built on safety. It is a speed-based operation that hands out prescriptions without proper assessment, treats concerned parents as problems, and prioritizes efficiency over accuracy. If you value your child’s health, get a second opinion and ask for proof—because you...

Awful awful awful. Went there last night for my baby who was vomiting and had diarrhea and if we hadn’t made a fuss, we would not have been seen for a while. The doctor kept claiming she is with another patient, while sitting at the desk the entire time! The nurse and staff honestly act as if they don’t want to be there. One of the girls in the front who took our info was nice, the other lady was very rude. Then the nurses in the back by the doctor were another level of rudeness. After 30 mins of waiting in the room and my daughter throwing up did I say if I should just go to the ER because they are not seeing her. ( they never made it clear that they are behind or there is a wait). After being seen and moved to another room where the air wasn’t working and even the doctor was like oh it’s so hot in here, we were allowed to leave. Now leaving, a whole other issue. Our information was all wrong for our child in the system and the discharge information was ALL WRONG. after I explained to them that yes we checked in on the 11th and checking out on the 12th ( past midnight), the discharge papers had that we left at midnight on the 11th! After I explained to them that it’s incorrect and on the 11th at midnight my baby was sound asleep at home and that was 24hrs prior to us being there, they said you don’t know what you’re talking about. Kept insinuating that we were dumb and saying for us to check their screen and I explained that I don’t need to check your screen but it’s your system that is incorrect. When it hits midnight, the date should change to the next day not stay the same and go back in time. I explained how I’m in medical billing and this is an issue and I know what I’m saying, but they said you don’t know what you’re saying. Incompetent staff, careless, rather you get frustrated than to get care and leave. As new parents, we now know to take the extra 15 minute drive to Arnold Palmer ER or Nemours if a situation happens and we need a...

We will never step foot in that office again. From the moment we walked in, the person at the front desk asked me the same questions multiple times and still relayed the wrong information to her team. I brought my 7 WEEK old in for a fever. She told her team we had a 7 MONTH old with a fever. I had to correct her multiple times. I then provided her with my ID and insurance card.

We were called back and the nurse who assisted us was nice, but the area we were in was dirty and not well kept. The entire office needs a facelift — it’ll instill a little more confidence in parents/caregivers.

When we were leaving, I went to give the paperwork to the same lady at the front desk. She asked if we had met our deductible. I said I wasn’t sure and she said “okay well then you owe $132.00.” I asked if it was her responsibility to run our insurance info and see what we owe. She mumbled a response I couldn’t understand. I told her that I was 99% sure we had met our deductible already and she said we might owe a copay then. I said that was fine, but needed a breakdown from her on paper. She couldn’t provide that, so I told her we’d wait for a bill in the mail. She then continued to put other people’s licenses in front of me on the counter. I told her she really shouldn’t be putting peoples personal information in front of strangers like that. She responded and told me “they’ll be back for their stuff eventually.”

We were completely shocked by the lack of professionalism at the front desk. I’d rather go spend a lot more money at an actual ER than ever step foot in this office again.

Also, if you require patients to wear masks, maybe your front desk person should wear hers over her mouth and nose instead...