QDOBA Mexican Eats — Restaurant in Wisconsin Rapids

I took my mom, and my son to try this place out since it was new to our area(Wis Rapids, WI) Having never been there we didn’t know what to expect. I asked the girl behind the counter if she could explain the menu process since we didn’t understand the “read from right to left” and the menu was vague with limited options. The very tiny print was very hard for my mom to read.. ( no paper menu is offered) the girl snickered and turned her back to us . As I asked the guy beside her how it worked he shortly explained to just pick something, as my mom was trying to ask the girl a question she rolled her eyes and acted as if we where a problem and wasting her time.. hey- little girl customers pay your paycheck! The girl slammed the spoon down on the counter and was like what do you want? -..This girl needs some customer service skills and the manager who was the guy next to her could use some as well. Not everyone walking through those doors has been there and not everyone can read the tiny print up on top the wall, much less know to read it from right to left for the process.The prices are high for the cafeteria style order and putting up with the rude employees. BTW, Word of mouth is free advertising in this small town. I guarantee I won’t come back and whoever asks me I’ll tell them what I think . I usually give places a 2nd try but when you make a senior citizen feel stupid, well lost interest.P.S, with as many employees standing around, and 2 other customers inside all those tables could have been clean, yah I had to wipe down my own table...

I asked for half and half on the meat and the female manager comes up behind the kid making the burrito and says to HIM (not to me, mind you) with a MASSIVE attitude “we don’t DO HALF scoops. Don’t YOU know that? It’s two full scoops for extra charge or NOTHING”. Never even looked at me. She was unprofessional and rude as hell to the kid working and me as well. DISGUSTING. Will never come here again. Also a single burrito came out to 15$ without a drink or anything so you can get a REAL meal from somewhere of much better quality without all that attitude….

Then while I’m eating I have to hear her shrill, terrible voice lecturing the kid about how they don’t do half scoops and how “the customers THINK they’re gonna get all this and that but they don’t”. She has a scowl on her face and just looks like an unpleasant and unhappy person. There’s other words I want to use right now but I’ll keep it PG. Whoever hired this piece of work needs to remove her because she pretty much just made me lose my appetite.

Oh and the “scoops” were unbelievably tiny. Way smaller than Chipotle, where they WILL do half and half without attitude.

It’s also funny how the managers will respond glowingly to praise on these reviews that uplift them, and then totally ignore any concerns anyone has otherwise. That should tell you all you...

Allow me to share my story: I had just gotten off a 13 hour shift delivering mail and packages during messy snowy weather. I stopped by Qdoba after work to get something for me and my husband at about 8:30. He got a burrito, and I got a bowl. Finally home after being gone all day, I slump into th couch, open up the bowl, and found that all my husband's burrito contents were in the bowl, and all my fixings were in the burrito. Not the biggest upset, but after such a long day, I needed my giant bowl and chips. I called them, and they took down my name and said I can come in the next day for them to remake it. Frustrated I would have to come in the next day, I just agreed, scraped what I could from the burrito so I could still have dinner and went to bed. When I went in today, they explained what happened to have them flip flop, and I completely understood. I worked in fast food and understand when things are busy, if one little thing happens, it can mess up the entire system. We got our lunches, a complimentary brownie each and many apologizes. They were so kind and understanding and I'm thankful for such a kind staff to help remedy the mistake. I can honestly say this day was much better than yesterday, and the staff at Qdoba was a huge part in that. Thank...