Dunkin' — Restaurant in Wolfeboro

Customer service is absolutely atrocious. Placed a mobile order to be picked up indoors, they locked the lobby and provided no guidance for picking up the order at the door, then unexpectedly when I sat in a 20 minute drive thru line, they unlocked the door and begin dropping off orders at the door. They didn’t seem to care that I had idled in their drive thru line for 20 minutes just to get the order.

As a business owner, I understand staff shortages and the stresses that people are going through. However, there was no attempt towards customer service. They didn’t apologize for suddenly changing their practice or me misinterpreting their change. Instead I get the response “you can either pick it up at the door or you can ask for a refund tomorrow” perhaps you could try “we apologize for the inconvenience. We are very short staffed, but how can I fix this?” or perhaps “I’m sorry for the miscommunication, let me grab your drink.”

Either way, I’m a long time customer who’s very patient, but when I get this response from the manager, I will never go...

The food and drinks itself are fine, but the staff… I am genuinely worried about the staff. There was this manager who used the THROW things at employees and scream at them like customers weren’t in the store. I haven’t seen her in a few weeks but every-time she’s there she is always yelling or throwing something at the staff. I once saw this poor girl crying out back after hearing something get thrown in the back. Recently, there’s this new guy (I’m assuming because I haven’t seen him before) who DOES NOT DO HIS JOB. There was this girl taking orders and he was just standing there, and instead of helping out he yelled at her to start making drinks and stop taking orders… what?? I was sitting outside eating and I watched the same person smoke an entire pack before going back inside, are you not understaffed that whole time?? Why are the managers not doing their jobs and punish the staff (throwing things at the employees) it’s honestly awful to watch whenever I go in an it’s making a huge impact on wether I do...

I use to work for wolfeboro Dunkin' Donuts, I opened the store and worked whatever hours needed, the problem starts with management not doing their job, thierfor making it stressful and and almost impossible for employees and new hires to know what they are doing, no one is trained how they should and deserve to be and there is no graditude for anyone's work, I CAN HONESTLY SAY THE HIGHLIGHT OF THIS STORE IS ALL OF THE CUSTOMERS!!!!!!! You guys have always been so very patient and understanding with us, in almost 4 years of working there iv been thanked for my hard work maybe once by my manager, however you all you amazing customers were always so greatful and understanding, your gratitude is what made that environment workable, you guys all rock, and to my coworkers that bust there butts and actually do there jobs....you guys got this, your all...