The out-of-the-way placement clearly has not been kind to this specific location. The entire place looks to be on the verge of dilapidation. The Colonel logo on the front of the building has visible dirt along his forehead, and the inside isn't a pretty site.
Part of the underpass off to the side of the register has exposed...ceiling repair material on it? The proper term escapes me as I write this. The tiling on the floor has visible gunk and destruction strewn across it. There's a strange, out of place New York Rangers poster in the back hallway with all the bathrooms. And the bathrooms themselves are on par with your standard gas station restrooms in terms of cleanliness. They don't even have proper soap in there, just some foamy hand sanitizers.
The food also isn't so great. I was starving while off doing my errands, and YouTube has been pestering me with ads for that new Cheetos chicken sandwich KFC had "for a limited time only," so I thought to investigate & this was the first location that came to mind. I got the combo meal alongside a $10 10 piece bucket to share with my family at home. The sandwich itself wasn't that impressive. I've had very similar sandwiches a majority of my life that I made myself. I'm surprised it took corporate this long to sell it to people. It's just their regular chicken sandwich with Cheetos placed on the bottom, some specific sauce (I made out ranch(? It was some white sauce) mixed with Cheetos dust on it), and Cheetos dust on the buns. I could make something of equal or better quality with stuff I have at home. And when I checked the bucket, all of the pieces were browned. Not golden brown like they're supposed to, just a complete dark brown. And I ordered the original, since my parents don't like crispy that much. Seems someone on the teenaged staff left them in the fryer for too long.
This definitely feels like a dying location. The staff appears to have only signed up for this location for some quick part-time money, and it feels like an optimal location for some shady business deals. The health inspector is going to have a field day with this location. My dearest condolences to the staff there and wish them the best of luck in any future endeavours they might...
Read moreWent through the drive-thru around 6pm. After we ordered we were told to pull up and wait for our food, which was fine. We ordered 2 extra biscuits, a cookie and a side of mashed potatoes with our order. 10 minutes later we saw the employee come out with our food and overheard them mutter something about mashed potatoes. She gave us our bag of food and pleasantly thanked us for waiting and told us to have a good night. After that, we decided to pull in a space and make sure we had the mashed potatoes, which weren't in the bag. Neither were the biscuits we ordered. So I run back inside and wait 5 more minutes while they prepare the remaining items for me. They apologize and give me the potatoes and biscuits. I get back in the car and realize they forgot the cookie and the drinks were 3/4 full. At this point I wasted enough time so I just left and cut my losses. We get home and start eating. The pot pie I got was pretty good and a nice size for the price. The mashed potatoes were half gravy but not bad. Then I got to the thing I was most looking forward to... the chicken. I got an 8 piece bucket. I grabbed a thigh and noticed it was pretty damp/soggy. I took a bite and it tasted like burnt oil. I figure I pop them in the oven to get it crunchy again (I ordered extra crunchy). When I was taking the chicken out I noticed a huge pool of dark brown, almost black liquid. Low and behold it was burnt oil...hence the taste. The oven did make it crunchier but the burnt oil taste was still there. Obviously you can't get rid of that. I took a few more bites and gave up and threw the chicken out. What a waste! My girlfriend also got the wrong chicken sandwich on top of everything. All-in-all it was a bad experience and a waste of money. I was really looking forward to some decent (even edible) fried chicken. 1 stars for the decent pot pie. I'm definitely not a picky person. I wouldn't go back though. It's too bad the Roy...
Read moreIf I could give a non starts I would. The management there is horrible. I had the most horrible experience in this restaurant located at Iseline route 1. I ordered a family meal with 1/2 gallon of lemonade and 1/2 gallon ice tea. And 2 kids meal 5 pc chicken nuggets . I waited 30 minutes to get my food. When I received my order I requested plastic cup because I planned to eat at the restaurant with my parents and 2 daughters the cashier said we don’t give cups , if you want it is for sale. I said okay I’ll pay for it. He wanted me to pay 15 dollars for the cups. That’s crazy I said. The kiosk said the kids meal would come with milk and stickers which I didn’t receive . I said I’m missing the milks. He said we don’t sell milk . I said it’s in the menu. He refuse and say we don’t sell milk. I don’t know what you are talking about. I said I need to talk to the manager because he was giving me an attitude. He said I’m the manager. And ignored me asking the next customer their order. I’m very disappointed whats was supposed to be a pleasant experience in eating there was the most horrible. Even my daughters of 5 years said mom if the menu said it come with milk where is my milk?. They don’t know the menu. The management there is horrible. If he is the manager is affecting the rest of restaurants around with same franchise for his poor costumer service. No apologies, or a choice of substitutions for the milk. Nothing at all. He just acted like he didn’t care. You need to change management. I spent 80 dollar here. I feel like my money and business was not...
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