Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Woodinville

Online order - wrong twice in one order. Ordered 2 pizza's online at 6:15 pm for 7:00 pm pickup. Had my son stop and pick it up on the way home. Apparently I should have told him all of the order details. The order was under his name - they said they couldn't find it. He called me and I told him it was under his name. They said they made the pizza wrong and had to remake it while he was there. He got home with one pizza...I asked him where the other one was. I called the store and told them they only gave us one of the two pizzas. My son had to drive back down to the store to pick it up. Both of the pizzas were suppose to be thin crust...the 2nd pizza he went back for was on original crust. When I was on the phone with the store they re-printed the order...how do you get it so wrong two times when you know the customer is already upset? I have finally had too many problems with this store and I'm done. I will go to a different Papa Murphy's at this point because their store management apparently does not care about training their employees in good customer service and quality management. Makes me wonder about the food quality given the number of times I've had bad service (late, not ready orders, etc.) Avoid this location...

DO NOT GO HERE... horrible customer service.. Called in at 4:15pm show up around 4:35pm thinking maybe my uncooked pizza could get done maybe not.. Guy says its not done no big deal so I wait and he said he will "prioritize" mine now that I am waiting in the store.. uhhh ok? So apparently if you order a gourmet vegetarian it is made in the back not in the front.. already sketcky but ok.. and then only one blonde girl seemed to be making those type of pizzas... so I sit here and wait for them to make around 4-5 pizzas total.. 2 from the blonde girl that were not my order.. finally she made my pizza and I got out of the store around 4:55pm.. 40 minutes later for an uncooked pizza. Don't waste your time just goto Costco they have a better pizza for $12 and it is cooked.. it may take 30 minutes at Costco but who cares its 10 minutes faster than here still and $5 cheaper... Also the place was a huge mess cheese all over the flours and counters and food everywhere.. THIS IS THE FRONT.. Now I'm worried I will get food poisioning from the back counter if that is how clean the front counter was kept.. horrible if I was a food inspector I'd shut them down... employees wearing dirty clothes.. food everywhere.. not...

Can't believe I am writing a review about a pizza place, but the Woodinville location is by far the worst run business I've ever seen in my life. I have continued to order pizza here as I do truly love papa murphys, and it's close to my house, but because of the incredible poor management, I can never enjoy it anymore. If you want to order at this location, call an hour ahead, and then expect to wait another 45 minutes! I know this because it has happened on numerous occasions, not just once or twice. That is if you can even get through, when they get too busy they take their phones off the hook, sometimes it takes an hour to even get through, after being hung up multiple times. Order online? It appears that is also a joke, as I have witnessed those orders getting ignored with my hours I've spent waiting. Again, can't believe I'm leaving a review on a pizza place, but if there is any other location to use, do it. You will save time and frustration, and will be able to enjoy your pizza...