Mattress Firm Woodinville — Hotel in Woodinville

My experience with Mattress Firm has been overwhelmingly disappointing and stressful. I highly recommend staying away. The salespeople are very friendly and seem very knowledgeable and for this reason I made the mistake of trusting that they had my best interest at heart, however this was not the case. I came in and explained that I was on a budget and had chronic pain. I was sold an adjustable base and Sleepys "bed-in-a-box" which I was told would be a good fit for me. I felt confident that memory foam would be good for my aching body and did expect this to be a good choice. The mattress, however, was defective and never expanded. It was like sleeping on a deflated air mattress. I went in to explain that this had happened after a week of extremely uncomfortable nights and was questioned as if I had done something wrong. (I have now done some research and this type of mattress sometimes fails to expand. There are defects that do occur). Not wanting to go with the same brand of mattress that was defective, I had little choice in my price range. The saleswoman showed me several mattresses. The only one that seemed close to comfortable was a Beautyrest that was way out of my price range but she assured me it was a high quality mattress. I felt I had no other choice because Mattress Firm really does not stock anything in store in the lower price ranges. They are all online and she told me I should not buy online. I went with the Beautyrest, having giant price sticker shock. When I got home, I went on Mattress Firm's own website to look at the Beautyrest mattress again and it had HORRENDOUS reviews, not slightly bad . Most people said it was the "worst mattress" they had ever had. I called back only a few hours after making the purchase and told the same saleswoman my concerns and she told me not to trust the reviews. She seemed so trustworthy in the store that I believed her. So many people since then have told me, "Never trust anyone who tells you not to trust reviews." I wanted to return that mattress several hours after purchasing it but she talked me out of it and boy will I forever regret that because after sleeping on it for several nights, I was and still am in severe pain. It is hard as a rock but also sags in certain areas. It also does not fit on the adjustable base well. Last night I ended up on the couch. I called two days ago to return it and was told that it will take "several months" to become comfortable (I have chronic illness and cannot be in extra pain for several months) and that I should do "deep breathing and stretching" before bed to help, which felt very condescending as if I don't know my own body. I was told that they are doing me a huge favor by letting me return it but I will have to pay a $350 fee to return the mattress! I asked to speak to the regional manager and they never got back to me. I am a low-income person on disability who either has to keep a horrible mattress or not be able to afford to replace it at this point. I was told this information was on my receipt and yes it is in the fine print at the very end, but why is it not verbally given and why is "120 nights trial" advertised all over the store? And should this be true when the mattresses are defective and when the store knowingly sells products that they know have terrible ratings that their own customers have been very displeased with? I feel bamboozled and will never recommend this store and, in fact, will warn everyone I know...

My mattress buying experience can be described in one word, fun! The store was clean, and there were a myriad of mattresses to test. The most important and most impactful part of my 5 star experience, began with my sales associate. From the moment I walked in the door, April was on task! April took the time to thoroughly educate me on the important details related to the many modern mattresses on the showroom floor. April took the time to allow for a full scale mattress comparison, whilst helping to remind me which features I preferred, as we moved through the brands, and specific models. In the end, I chose to go with a completely different type of mattress, and I’m very happy with my decision. I felt like my decision was more of a collaborative effort, due in part, to how committed April was in getting me solid information and useful facts about each brand and model tested. I never thought I’d end up purchasing a Purple mattress, but once I was shown how the bed base unit provides so many options, it was a no brainer! Now I’m eagerly awaiting the delivery of my new Purple bed with the power platform. This setup includes power tilt function for the back and the legs, and even has a power massage feature which I’m greatly looking forward to using after workouts and mountain bike rides. My advice for anyone looking to make a mattress purchase, GO SEE APRIL!!! You’ll get a terrific sales experience, end up with a great mattress, and have fun in the process!

Thank you April & the rest of the Woodinville store staff for a...

My husband and I have bought many mattresses here in the past. I've always had nothing but great experiences until yesterday. If there's one thing that will turn us off immediately is pushy car salesmen and that's what happen. I'm in the retail world/customer service industry. When you have a guest waking in saying they are just looking gues what they are just looking. Your response should've been ok well if you guys have any questions or i can assist in any way let me know. Not give us a questionnaire drag a pillow throughout the store to lay on etc. It was weird and uncomfortable. That's never occured in the past. I don't know what changed but the staff I've dealt with before really listen to us and when I say we are looking they let me look. Maybe small talk but never let's have you try all these beds and trash talk a mattress I was really interested in trying that you guys didn't have. A simple we don't have that mattress here but I know this or that place has it. That's customer service if you know another store has that a customer will always remember you for helping them find a mattress they want to try. Not trash talk it before the customer has a moment to decide if that's the right fit for them. Extremely...