Dutch Bros Coffee — Restaurant in Woodland

I am pregnant and have gestational diabetes so it is very rare that I treat myself to anything - but once a month I get a sugar free drink.

I ordered a medium latte with sugar free caramel. I emphasized the drink needed to be made with sugar free syrup and my husband also ordered a sugar free drink.

I usually take 2 or 3 sips then wait 10-15 minutes and test my blood sugar levels to make sure the drink was made correctly. Unfortunately, it was not. Before the drink my blood glocose level was at 89 and after 3 sips it was at almost 170.

This could be dangerous for myself and my baby. I understand people make mistakes but taking an extra second to double check and making sure the syrup used in a drink is sugar free should be an easy task.

I couldn't drink a new drink at this point or even have anything else to eat before getting my levels down, so I didn't ask for a new drink but drove back and spoke with the staff and the staff member I spoke to was kind and apologetic, but I think it is important the management or owner really provides additional training to their staff to make sure this kind of stuff doesn't happen.

I don't usually leave reviews, but felt this was important to warn others and give the location...

On waiting for my order at the walk up window, I observed the employees collecting the customers money and then using the same hand putting an uncovered straw into their drinks, which they handed to them. When my order was up, I did ask the employee "could I get my own straw, as I don't know where your hands have been", she did oblige my request. After getting my drink, I spoke to the manager, who had finished conducting an interview with a future employee, why this unsanitary procedure was being allowed. Her reply was "we better move them away from the windows". After I left, I thought maybe replace them with covered straws and everyone would be happy and healthy. I will visit again in the future to see if talking to the manager made a difference. So buyer beware, especially with cold and flu...

HORRIBLE CUSTOMER SERVICE

Jun 2nd, 2019 my friend & I walked up to the window & were waiting for about 7 minutes when this guy with two daughters on bicycles show up. Tell me why they attended them first? So I just got closer to the window so they can see we have not been attended. I could you not, EVERY employee stops talking to each other and gives me a dirty look. Then this blonde employee that took cars orders that was standing there watching us for a good 10 minutes finally said "has anyone took your order?" And I say "No. No one has attended us." THEN SHE GIVES ME A DIRTY LOOK and FINALLY takes my order. The ONLY employee who was nice was the guy with vitiligo, he looked genuinely very busy as everyone else was talking. Check the cameras if you don't believe me. I think it was...