Taco Bell — Restaurant in Woodland

My wife and I are not much into fast food any longer. But when we are we always choose Taco Bell. We usually get let down in our orders with item(s) made incorrectly or missing altogether. But we don't take it to the level of calling to become a Karen or the mle equivalent of that. Is that a Kevin??

Anyways, tonight we ordered on the website and I went to pick it up. There was a rather big group of people ahead of me which pushed my order back but I didn't care. I just sat there and went on IG.

I observed the staff in their interactions with the customers in the lobby and were polite and respectful. Which we all know the fast food life can be an thankless job.

My food was placed on the pickup rack and on my way I went.

When my wife and I finished our meal we both looked at each other and exclaimed our pleasure in what we ate. It was delicious (I know). Our order was made just right and we are both very pleased. So, to the crew working at 6pm on 2.24.24...

Went to drive thru because inside was closed and waited in the line tried to order 2 quesaritos for my wife and then they said sorry thats a online only item who the heck has the time to order online ahead of time to then have to go thru the drive thru for their meal its fast food why isolate specific items on the menu to be online only is just plain bad buisness sense and dont get me wrong the employee was very kind in telling me that unless i ordered online i cant have that so that being the case his politeness earned the second star otherwise easy 1 to 0 for bad management lost me as a customer unfortunately i really like their beefy 5...

I went to this location a couple of weeks ago, and will gladly update my review if I see different service next time. Unfortunately, when I went with a co-worker, the poor girl at the register seemed brand new and was not ready to be alone at the counter! While she was very friendly, I felt like she should have had support because she didn't know how to enter items or find the items I was ordering. Luckily, although I can't see the screen, I was able to walk her through how to enter my order, since no one else was stepping in to help. The food was great, and service friendly enough. But, that particular employee definitely could have...