Dunkin' — Restaurant in Woodstock

I ordered their new refresher drink, the Tornado, with no ice. The cashier made the drink fully loaded with ice, ignoring my request. When I explained that I wanted it with no ice, she said that she can't make it with no ice. Why not, I asked? She said, "Because my manager said we can't make it without ice." She went to ask her manager for permission to make the drink without ice. She then returned with the drink, including light ice this time, which was her solution to my request for "no ice." The manager comes to the window and tells me that they CAN make the drink with no ice, but they can't give me more of the beverage. I never asked for more beverage, so I'm beyond confused. The manager then rudely walks away without resolving the issue. What in the twilight zone is happening? At this point I requested a refund because the drama for a simple request of no ice wasn't worth my blood pressure becoming elevated. The cashier gave me the purchase receipt and not the refund receipt, so I had to go back to the store for them to process my refund. I guess I would have paid for the non-iced drink that I never received ifbI had not paid attention to the receipt.

For anyone who prefers to drink their beverages at room temperature due to teeth sensitivity, digestive issues, or simply if it's your preference not to have your beverage diluted with a cup full of ice, go to Starbucks instead where they practice something that's very off trend these days - it's called CUSTOMER...

After checking the hours posted on the door (open 24h 7 days a week) we walked in on a Saturday night at 10:15pm, placed an order and sat down to eat it At 10:30 an employee, Julie, came to tell us they were closing. I asked whether they weren't a 24h store. She said they were, but the dining room closes at night. I referred her to their posted hours and asked how late can one dine in. Her literal answer was "until the baker comes". After this a gentleman came and identified himself as the baker. He told me the hours on the door and on Google are incorrect and too hard to update correctly. They are in fact closing at 10pm every night upon his arrival and they are not a 24h location (?!). We're either in the dark ages or the twilight zone for this exchange to be considered acceptable! Level up guys, you're in the service industry. Meanwhile, I know we'll be taking our business to the renovated Dunkin near 575. Cannot continue to sponsor a place which obviously has no respect for themselves or for...

Okay first of all, I'm proud of the fact that I literally added this to the map. Way to go, me.

Second of all, I love this Dunkin'. They're my people and I love them. Are some of them teenagers that look a little dead behind the eyes because of their entry-level job at a 24-hour establishment? Heck yeah. Do I know their names? No. But I know they make a mean donut. And by "make" I mean "put into a bag".

This place is usually so fast that my Google maps ETA is literally unaffected by going through the drive-through. And if the drive-through is slammed at the morning rush, simply parking and walking in is nearly as fast as a time of day when the drive-through wide open.

The quality is super consistent. Like spooky consistent. Some Dunkin's are hit or miss. Not this place. They're rock-solid all the time. I've even come through at ridic, middle-of-the-night hours and the coffee still...