After recently having a less than desirable experience at the Kennesaw location, I decided to give the new Woodstock location a try since they’re not far from my home and I had a free bagel/schmear in the app I needed to use before it expires. I visited the store Saturday morning 10/30 at around 8:30. This location is super-nice and has a larger bagel selection on display than Kennesaw. They also actually have a few tables as well, while Kennesaw only has a short counter on the wall. It was very clean, which is not surprising since it’s a new location.
I wanted to place my order using the app so I could take advantage of the reward bagel and to use my store credit, but the item I wanted is not listed on the app. EBB Corporate - take note of this because customers should be able to order anything at this location via the app. In my case, it was the Nova Lox, which is only available as a lunch item and cones with a side, but the bakery menu lists it as a breakfast option with no side for $8.89. Since I couldn’t find it, I approached the counter and Misty assisted, trying locate the item as well and couldn’t. She advised me that she could just manually take the order and I’d still be able to get the reward and use my store credit. After a little bit of difficulty, a manager who had literally just arrived for her shift jumped in assist. LeeAnn (spelling?) really went out of her way to resolve the issue and was super-nice as well. She checked on my wife and I a couple of times to make sure we were happy and of course, we were. Honestly, people like LeeAnn (sorry if I misspelled the name) and Misty are exemplary employees and remind me of how EBB was like when I dined at their Sandy Plains location 3-4 days a week on my way to work 20 years ago. They’re also the reason I’ll be back...
Read moreWe visited yesterday and were super impressed! The bagels and coffee were great, it was clean, service was quick, and the staff were SO friendly. My only “complaint” is that the atmosphere is pretty sterile in comparison to traditional Einstein Bros locations…I do wish it was a bit warmer and cozier and had more seating. But we will...
Read moreDelicious bagel and smear. They have a fantastic variety for bagels and fresh to order sandwiches. The coffee was hot and the staff was very friendly. Not a huge crowd yet but this place has just opened. Great food come...
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