Art Jewelers — Local services in Woodstock

I asked my girlfriend to marry my on Sunday. My mother had given me her first ring so I needed to get it sized for her first thing Monday. Obviously we are both excited and Art Jewelers was our first stop. There was a girl working the counter and the first thing I didn't like was that she made no attempt to come to us. She was in the back of the store and waited for us to walk to her before greeting us. We explained the situation and she couldn't be bothered to even really fain interest. She told us to wait while she looked up the cost for sizing the ring.

Well the price is out of this world, CRAZY. They wanted $140 and a week to do the job. If we wanted it same day it was be $230. Mind you, they didn't even know what kind of gold the ring was and it is 18K which usually has a higher price to size up so it could have even been more then this. I also only see the price as $230 since who wouldn't want it the same day vs a week. Thats a crazy price.

We took our business to Shane Co. The where extremely nice and helpful, they tested the metal, made the process very clear, explained everything from start to finish and after all that, the price was only $65 and a 2 day turnaround. We asked if there was the possibility of a rush job and they said they don't do that because it always looks like a ploy to get you to pay more, I AGREE. I wanted to support a local, small jewelry store but this left a very bad taste in our mouth. I am sure shane co. can do the job cheaper because of their size but they where SO helpful and nice I would have given them our business regardless of price.

I wish we had met the owner Dave, it sounds like he is a nice guy and this may have made a difference but unfortunately we didn't and will not return. You would think that even if they are on commission and not to happy about a re-size they would keep in mind that we are going to be buying two rings for our wedding and want to earn our business. Thats a big loss as I am sure the rings we buy will not be cheap.

Anyway, I hate leaving a bad review for a family owned shop but tell your employees to keep in mind that no matter how small the job, there is always a way to make a sale. And above all, don't sour the day after a woman's engagement, I was very glad that shane co. could lift her...

We took 6 rings to be sized. And one of those rings to have a zirconia replaced. When the quote came in for the stone replacement it was 234.00. I said no, but my husband, yes go ahead a do it. When we came in to pick up the rings, 2 were way too tight, and the stone had not been replaced. Since their invoices were not itemized, we had no idea if the almost $500 we paid included the stone replacement or not. Nevertheless, we asked have it done, but the 2nd time around we were given a quote of $434 for a new zirconia, 10, being the stone itself. We declined and asked them to size two of the rings up 1/2 size. They said they would. We returned to pick up the rings, and they were still the same too small size. We gave up. So while I think they have all the tools, and know how to do things correctly, I think they are a little shady about quotes. An invoice should be itemized. And it was pay in advance. To leave jewelry that far exceeds the value of the work makes it seem ridiculous to pay in advance. So bottom line is, we paid and still have incorrectly sized rings.

2 days kater: Update: raising 2 star to 5 star. I was contacted by Art Jewelers and happily resized my rings. They are perfect now. The quote for the Zirconia was still the same., and perhaps the salesperson just made an error, or I misheard it. Very happy now and I will go back to get some...

I took my wedding set to be resized and Art Jewelers lost my rings. Although the jeweler prided themselves on doing all work in house, I was surprised when quoted the cost for resizing my wedding rings and that it would take a week to complete the work. When I did not receive a call in over two weeks, I went to the store. I waited while different employees searched and peered at me from the back of the store. Eventually the owner, Dave Meadows, told me they would need more time to locate my wedding rings. The next day he confirmed that the rings had not been found. Mr. Meadows said he felt it was a "theft" that took place during their store's renovation. He also told me he felt he was a "victim" in this theft. I trusted this store with my wedding rings - the ring my husband proposed with, the ring he put on my finger as he made vows at our wedding, the rings I insisted on wearing for the birth of 3 children no matter how swollen my fingers were - and they allowed them to be stolen. Mr. Meadows was quick to offer to make me a new ring, to give me a "good memory" but I do not want a daily reminder of the nightmare I experienced at...