Crust Bakeshop — Restaurant in Worcester

Overall, nice experience. We ordered a chocolate croissant, blueberry cheese danish, and a 'coffee cake muffin'. The pastry on the croissant was flaky and light, though a bit oily. When we asked the girl at the counter what kind of muffins these were, she told us coffee cake, though we're pretty sure it was a pumpkin muffin when we ate it. Mulled cider was great, and a good size for a small! We dined in and the atmosphere was nice, though it is small and there was no sign of a bathroom.

I think it would be nice if they had better signage in the pastry case, because I know several people in line asked about what different pastries were - it would probably speed up the line if people knew what they were ordering. I would also have loved to see prices listed for the different pastries as well. For the muffin, croissant, danish, a small cider and small hot chocolate it came...

Food/bread/drinks are great, would've gotten 5* but hours are super unreliable. Love this place and they're 90% of the time super friendly and helpful but pretty regularly they don't actually honor the hours they say they're "open". I'm a regular but I've lost count of how many times I've been burned by them closing hours earlier than normal with no warning. I understand the last 15-30 min wanting to get started on cleaning (though still say kitchen closes at x, store closes at y) but I've showed up well over an hour before closing multiple times only to be turned away. If you're gonna regularly close before the posted time just shorten your open hours. Honestly have a number of other complaints but the food really is that good that I keep going back anyways putting myself through the frustration about 25%...

The staff at the North Main Street do not even offer to help when you walk in, and look annoyed when you ask for help. The West Boylston Street site is always dirty. The counters and tables are always dingy, sticky, and stained with coffee. A rag and a spray bottle of water and vinegar with a wipe down would help, but the place looks like it hasn't been scrubbed down in months. The coffee is a great price but ranges from hot and robust to warm and weak, depending on the day and time of day. The pastries and cookies sometimes are buttery and yummy, but sometimes are dry and bland. The sandwiches range from well-constucted and fresh, to greasy and sloppy. Alexis and Nate should make frequent surprise visits to each of their shops on at least a weekly basis to ensure quality, cleanliness, and...