Chick-fil-A — Restaurant in Worcester

Few things to say. First the service here is always fast and accurate. Always delicious and fresh but I have a few issues. I have a pretty severe gluten allergy and coming here is one of my safe options or used to… I come here often to this location after school and never had an issue until recently. Before, a manager would come by and confirm gluten allergy and made sure my stuff was bagged separately from my order (they put it in the same bag though which is a red flag) I order waffle fries since their GF bread cant even support me holding it nonetheless holding a chikin sandwich so i never order a sandwich. Also the gluten free bread is like actual sandpaper anyways After I ate the fries I had the utterly worst stomachache imagineable . Definitely some type of cross contamination. It’s sad because I trusted this place. The lemonade tasted REALLY bad too. They are usually really good with this stuff so I am just as shocked. This happened on March 10,2025 so this week. I couldn’t stop using the bathroom and couldn’t keep down food. I was in and out of the bathroom and physically could not stand. This reaction was really bad and it was the only thing I ate that day so it possibly couldn’t be anything else. I really like coming here and I’m really disappointed. I have nothing bad to say about the staff i just wish that when an allergy comes in they take it seriously. For my fellow celiacs, If the manager doesnt come to check on you. RUN… I would give this place a 5 star review but I can’t...

Absolutely amazing customer service!!!! We come here a lot because we love the food. But we are blown away by the CS each and every time we come. Yes the lines can be long....but they move right along and the workers are always cheerful and polite! The only thing that bummed us out happened the other night. It was a particularly chilly night and they had the order takers and the money takers working outside that night. When we got to the guy who takes the money...he helped us out with an issue we had with something we wanted to change on our order. Which he happily did. When my husband paid him for the order, he handed the guy 3 bucks for a tip. For some reason he asked the guy if he could get tips....and he said NO...that any tips they get go right into the Till...straight to the company. So we took the 3 bucks back. We don't mind paying a little extra at Chick Fil A because the food is always great.....but we definitely think that you should allow your workers to accept tips if offered... for services well done. Of course you have to have good food for a company to do well....but it's your workers who can sometimes make or break a decision to come back. And you have AMAZING workers....let them be recognized and allow them to keep...

I'm a Doordasher for this area and it's always general a good place to pick up orders for as they often generally pretty quick but today I had the great pleasure of picking up about 8-10 orders and then also ordering dinner through the mobile app & most of the time today I was greeting by a big smile from Andrew. Then when I came in for dinner after a 10 hr shift driving all day he still treated me with the same smile and friendly personality. He quickly got my order together & then went around asking the few remaining guest in the dinning room if they needed a refill. He came up to me and asked if I needed anything & then continued to go above and beyond with his customer service. I've been delivering for over 3 years and delivered 1000s of orders and ordered 100s of times myself at all the different places in the area. This is the first time I've ever felt that someone was so friendly and welcoming & just did such a great job that I had to call them and acknowledge him and his incredible service, as well as write a review about the great experience... Thank you so much Andrew it's always a great pleasure to be helped by you, and thank you Chick-fil-a for having such great service and...