Fastway Pizza — Restaurant in Worcester

Well where do I begin... The woman on the phone when i called was almost completly incompitent making me repeat all my information 3-4 times. When the delivery driver showed up and gave me what he said was the wrong order, took it back then gave me another order. I took it inside and realzed everything was wrong. so i ran out and told him it was wrong, the original order he had was ours however they butchered that. the wings portions were half the size of the other (supposed to be the same) my cheese pizza was a gross bacon and onion calzone, if i can even call it that. (sorry if you were missing a calzone on tuesday night) Then there's a knock at my door and its the driver who spoke little to no English said he wants the calzone back, and i asked if he had my pizza, which he didnt. So he calls the genius's back at HQ in his native tounge and says i can keep the calzone but not pay for the pizza, then the driver refuses to give me money back. so i didnt get anything free, and am stuck with a gross bacon and onion calzone which was all onion. How does that work, so in the end they just screwed me over to get out of a situation where they embarressed and had nothing to offer in compensation. The actual food was terrible, service terrible and IQ of employees is terrible. This...

This review is for Manuel’s amazing customer service. I live in FL and I ordered food for my dad who lives in MA around midnight as he works the night shift at a nearby warehouse. It was a surprise for my dad to receive “lunch” from me since I can’t physically be there and do these things for him. I didn’t know the main entrance door to my dads job was locked. Manuel called me to let me know he was there but couldn’t get in. My dad wasn’t answering his phone. I told Manuel if no one came by to open the door then it’s ok if he had to leave and he can just take the order with him. Manuel waited over 20 minutes outside of my dads job to be able to give the order to one of my dads co-workers!! My dad called me and thanked me for the “lunch break” meal he wasn’t expecting, all thanks to Manuel being the best delivery guy out there. I’m certain anyone else wouldn’t have waited that long to be able to deliver their order but he made sure my dad got it!! So many places lack this kind of service and commitment nowadays and for this reason I will recommend this place to all of my fam and friends ...

It's funny because I order from here all the time. I never have any complaints about the actual quality of the food. I work in a franchise, and I know how it works. It's hard to deal with customers. But my boyfriend paid with MY last 40$, and we ordered a pizza and a grinder, totaling 20.06 cents and he checked his pockets (after having a good conversation with the driver because he used to work for a similar pizza delivery company) he only had 5$. Which is MY hard earned money. He was supposed to get 14 and some change, after giving him a 4.something tip. So he called the manager and he hung up on him. From someone who understands if it wasn't a big deal it wouldn't be a problem but it is. It's a struggle now, life isn't what it used to be. 15$ gets you alot these days. And for us to treat ourselves and then to be treated so disrespectfully hurts. They took our 10$ so just check your money before they leave please. Because odds are they won't believe a word you say when you...