Papa Gino's — Restaurant in Worcester

I've had a couple bad experiences at this location but the most recent one put me in the mood where I felt like it's time to finally write the review.

I ordered three items on the website from this location. It was said the food would be done in 20 to 25 minute. I showed up after 25 minutes and the food was nowhere to be seen. At first they told me they thought a doordasher might have accidentally mixed up the food and picked up my order (these things happen all the time, makes sense). However, the individual I spoke to asked around and it was revealed that while they had received the order, nobody had actually started working on it (extremely unfortunate, but these things happen). They asked me how long I'd be able to wait to have the order completed, but unfortunately I was pressed for time and I was not able to wait the additional 20 to 25 minutes for the order to be completed. I asked them to cancel the order and they informed me that the money should be returned to my card the following day.

This is extremely frustrating as this isn't the first time something like this has happened to me at this location. I also now have the responsibility I'm checking my bank to ensure that they actually did refund my money. All the while I'm still hungry and and mildly annoyed.

**Update:

I was DEFINITELY charged contrary to the response. However, I spoke with the store manager and and she politely explained the situation (their online ordering system experienced an outage). She was good about it and we got the...

Papa Gino’s is more than just a pizza place; it’s a place where memories are made and hearts are full. Walking through its welcoming doors, you’re not just stepping into a restaurant—you’re entering a warm embrace, a slice of comfort in the chaos of the world outside. The smell of freshly baked pizza greets you like an old friend, wrapping you in a nostalgic hug, and with every bite, you’re transported to simpler times.

The crust, golden and just the right balance of crispy and chewy, carries a story of tradition. The sauce, tangy and sweet, speaks of generations of careful crafting, of secret recipes passed down with love. The cheese, oh, the cheese—melted to perfection, a blanket that comforts the soul. It’s the kind of pizza that feels like home.

But it’s not just the food that makes Papa Gino’s so special—it’s the people. The friendly staff, always with a smile, treat you like family, making you feel like you belong the moment you walk in. It’s a place where you can laugh, linger, and share stories over a meal that feels like a piece of your childhood.

Every time you step into Papa Gino’s, you’re not just grabbing a slice—you’re savoring a piece of the heart of this place, where community and comfort meet. Papa Gino’s isn’t just a restaurant; it’s a reminder that, no matter where life takes you, there will always be a seat at the table, and a pizza waiting to...

This place is amazing to see in action. We ordered a pizza online, then went over to pick it up. What we experienced upon arrival was a veritable bees-nest of activity, with a dozen or so employees working at a feverish pace putting together order after order with great speed and efficiency.

Further, the quality is routinely excellent, in fact we've come to rely on PG for our frequent pizza-craving runs. Always hot, always properly cooked, and certainly appeals to our NY palettes. There's only one local pizza joint that we slightly prefer (taste-wise), Regina's in the Northborough Mall, but it's a real chore getting in and out of the food court. PG on the other hand is all over the place, and their delivery service (while a bit pricey) is easy and reliable.

Thanks guys, keep up...