Francesca's on 95th — Restaurant in Worth Township

I visited Francesca's last night with my daughter and my friend with her 2 daughters. We come to this location often and normally order similar items on the menu. I arrived around 6:30 pm and we were seated immediately. I asked the server for 3 kids menus. My daughter is over the age of 12 by a couple of years, however, she is a very picky eater and would not eat any of the adult items on the menu. When my friend arrived with her 2 daughters (one of them was 11 yrs old and the other 13 yrs). We were looking over the menu to order. The waiter comes to our table and said that the girls could not order from the kids menus because of their age. Of course I responded that we come to this location and the one in LaGrange and ALWAYS order from the kids menu for our girls with no issues until today. I then mentioned that we will have to leave then because they will not eat any of the adult items on the menu. He then returned and said that he will let this go today but will not be able to do this moving forward. I then asked him where on the adult menu are the chicken tender options? and of course there is none. He left and already we were upset because this will be an issue for us. So after awhile, the manager comes to our table (young male, tall with brown hair) and began to say that the kids menu is for kids under 12 and that they do not make money off the kids menu so that is why our girls need to order from the adult menu next time. He then states that the waiter was just following orders from him so we should not deny him a tip for his service. REALLY? nothing was mentioned about denying him a tip?? But this is the kind of customer service you provide to your customers? We spent $64.00 for our food (would've been more if we weren't so upset over all of this and refused to order any additional items at this point). I guess $64.00 is too little for them since all they care about is making money and not customer service. Not to mention that they messed up on one of the orders and my daughter had to wait awhile for her food while everyone else on the table received theirs. Just terrible! My daughter is autistic and was very upset about this and started to cry at the table. They did absolutely nothing about the customer service. I will NEVER go to this location again! That manager was out of line when he...

I generally love to eat here but was very disturbed by what I heard here tonight.

Miguel is the manager there, and he is usually so nice and well mannered.

Today I saw him snatch dishes from the table beside us. We all wondered what that was about since he had just been in such a seemingly good mood.

He stormed to the back area at the restaurant. When he was no longer in view. We heard dishes slam and him begin to yell so loudly at one of the waitresses that the whole restaurant could hear.

Miguel and the waitress came to the dining room and it appeared the waitress was trying to get him to stop yelling as she insisted he speak instead of screaming at her.

We felt so badly for the waitress as he was pretty irate.  He told her before storming to the back again that he could take her job away and that she wouldn’t work there anymore.

We felt so badly for the server girl because she really did seem to attempt to defuse the situation and talk to Miguel.

I have never been so uncomfortable.

That Miguel really seems so nice, but he is apparently a tyrant. There is no way he should have been screaming at that girl that way, no matter what the situation.

I honestly question his moral hygiene at this point.

We offered to buy the waitress a drink after because we felt so badly, we just didn’t know else to do.

She is such a sweet heart. She was not our waitress this time, but she got a few things for us and  we talked for a bit tonight.

She is just the sweetest, cutest little thing and did not deserve to be treated that way.

I hate that I forgot her name. She’s a cute little, tiny Black girl. Always smiling, she changes her hair a lot, but today it was long and brunette and she wore that pretty red lipstick.

I never write reviews, but I was really compelled to express what I saw in case any management/leadership does actually read this.

That man completely lost his mind on that girl tonight. I certainly hope that he is fired  because no one should be allowed to scream at people that way. I don’t care what position either party is in. There is nothing that can justify the way he spoke to that girl tonight.

I honestly can’t even eat here anymore seeing the way the staff is treated.

It was honestly a truly disgusting experience and we won’t...

UPDATE: Terrance the manager did call and apologize. I did let him know how we go there for Italian with family visiting from out of town and our celebrations. Reiterated the whole experience and described our waiter, so he could talk to him and guide him to be better. Terrance was apologetic and offered to send me a gift certificate, which I thought was very kind and would be an opportunity for me to go back and try them. I actually never received it. Waited 1 1/2 months for it. That was another disappointment.

We had not been here since the Fall. We were celebrating a graduation. They had a couple large tables. It took them AN HOUR after our Appetizers to take our entree order. Calamari and Bruschetta were very good. Should have just left after that. We didn't want to order more appetizers as we weren't sure how much longer it would take. The salmon was decent, needed something more to it. The vodka pasta was good. The risotto was ok, it was salty and I do like salt in my food, but this was a bit too much. The burger was also pretty salty. The half chicken was pretty dry. It's been a favorite for my mom, and she was so disappointed. Pizza was good. Linguine with shrimp was also good. I usually feel that when it's a larger party their service slacks because the gratuity is included . Then, the waiter pretty much confirmed it at the end when he said with a smirk " Sorry, but the gratuity is already added to your check!" I could tell he had a bad attitude because he was the only one, but didn't have to take it out on is. Pretty much ruined our meal with his attitude. I'll have to rethink having any of our celebrations...