Starbucks — Restaurant in Wyoming

They are adding ridiculously high tip amounts to your order without you knowing. 49% on my order for 2 coffees.

My wife and I visited last Thursday. We ordered a couple lattes. Our order was for one grande (which is now apparently slightly bigger than a shot) and venti. The subtotal came to $10.40 ($11.02 with tax). The barista told me my total and I proceeded to try my Apple Wallet which appeared to have a $25.00 gift card. The barista said $11.02 after the Apple Pay attempt dinged. I guess my gift card in the wallet didn’t actually have anything on it. No biggie so I switch to my regular Apple Pay card. Mind you I haven’t touched the credit card terminal, and hadn’t been asked to confirm any amount. The only total I have been given is the $11.02 amount from the employee. So the Apple Pay was accepted and I’m turning from the counter when my wife said, “wow that was a generous tip on 2 coffees”. I guess she saw something on the terminal indicating the amount charged was $16.02. Puzzled I looked at my receipt to find that I was indeed automatically tipping $5.00 on a $10.40 coffee order. This is so incredibly disturbing to me that they would be automatically cramming a $5.00 tip on top of such a small order. Or that they would even assume that the customer is pleased with their experience enough so to even offer the tip.

I don’t want to sound like the grumpy guy who is opposed to tipping. I tip when it’s deserved and earned. And often it’s above the customary amounts. But tips aren’t automatic. But more importantly when you tell me my charge, but then bill me a different amount, well that’s just flat out stealing. You quite literally stole $5.00 from me. How is that fair?

To make matters worse I attempted to leave feedback for the store on the Starbucks website. They confirmed they received my feedback, then yesterday they sent me a follow up email saying the matter was resolved and asked me to provide feedback on the way they handled my issue. They never reached out to me. I’ve checked every...

Had a delivery to pick up, which was 1 drink and 2 food items. It was very busy with 4 other drivers waiting for orders as well. I patiently wait while all other drivers get their orders and leave. I sit for another 5 mins and finally ask for status. Gentleman (short guy with long hair) stated they were just waiting on the food items. Another 5 mins passes and I asked again, he said we're still waiting on the food items. Another 5 mins pass and finally another employee realizes the bag has been sitting there a long time and walks down to check to see what's taking so long and realized it's already been made. She says to the other employee "it went in that bag with the other delivery". So instead of explaining this to me they say NOTHING and continue on as if nothing is wrong. The employee who I asked TWICE about the status of the order says "I'm putting a couple cake pops in their order for their wait". To which I responded "they're not the ones who had to wait, I did". He had nothing to say to me, however goes to tell another employee "the driver for (customer's name) is pissed off" and then they proceeds to laugh !!! NOT acceptable, and highly unprofessional and tacky! First of all, he should have physically went down to check on the food items after the 2nd time I asked about it. It doesn't take a genius to realize SOMETHING isn't right since it had been over 10 minutes that I had been standing there. 2nd of all, the appropriate way to handle the situation would be to explain what happened TO ME and APOLOGIZE !! And possibly even offer me a drink while I wait for food items to be made again. I wouldn't have been AS upset if those things would have happen, but to completely ignore me, then talk about me and laugh while I'm standing there able to hear him was absolutely unacceptable and disgusting behavior!...

Most of the time I have a decent experience here. One time last week I was waited on by the best barista who was super friendly, talking to all the customers and genuinely keeping a positive atmosphere at the pick up counter, she was great! Today and other times, extremely rude employees who seem like they’d rather not be there at all. I had done a mobile order and was running behind. My order was marked done 6 mins before I arrived. I got my coffee but my bagel wasn’t there. I waited a bit thinking maybe they’re just running a bit behind no big deal. Despite me being in a hurry, I wasn’t going to rush anyone. After waiting 5 mins and being shot dirty looks by the girl at the pick up counter as if I was bothering her standing there, I kindly asked her if she knew how much longer my bagel would be. She snapped back “I don’t know, that’s not my job that’s there’s down there”. I’ve been waiting on another item before and have been asked “what else do you still need?” With a smile.. And they communicate and work as a team. Today they all seemed to be in a terrible mood, have issue with each other and the customers. I finally went down to the other side and asked, the girl there too seemed annoyed with me but did find my bagel at the drive thru counter. I didn’t get an apology or any acknowledgment, just a cold bagel and my drink wrong which I didn’t realize until I got in my car but I wasn’t about to go back in and deal with their rude service today yet again.

I have worked restaurant business and/or customer service for 20 years, I understand sometimes it’s a bad day but to be so unnecessarily rude to customers and not communicate with each other, it’s just distasteful and makes the store as a whole look bad. Hope to have a better...