Dunkin' — Restaurant in Xenia

THE MAIN STREET DUNKIN' DONUTS IN XENIA, OH, I HAVE ORDERED FROM THEM QUITE REGULARLY (DOOR DASH). THAT DOESN'T SPEAK ON THE TIMES I WAS A BLE TO PICK UP MYSELF OR MY AIDE BUT THE YOUNG GIRL JESSICA WAS VERY, VERY RUDE. I CALLED DUNKIN' DONUTS DUE TO MY INCORRECT ORDER AND MS. JESSICA ANSWERED THE, I EXPLAINED ABOUT MY ORDER AND THE JUST OF IT BEING THAT IT'S UP TO DOOR DASH TO CHECK MY ORDER!? COME ON LADIES AND GENTLEMEN!? JUST IN THE LAST THREE ORDERS I HAD ORDERS DELIVERED 2 WEEKS. IF NOT LESS I HAVE PAID CLOSE TO $30 EACH ORDER, SO NEARLY $90.00 IN THESE LAST 3 ORDERS ALONE. CALLED DUE TO ORDER INCORRECT, SHE BLAMED DOOR DASH DELIVERY CO, I ASKED "IF ITS DOOR DASH DRIVER SEALS MY ORDER", SHE ADMITTED"DOOR DASH DOESN'T HAD NOT MY ORDER", I WAS GENUINELY TRYING TO UNDERSTAND THE WHOLE PROCESS WITHOUT YELLING FUSSING CUSSING ACTING UP ANYTHING AND I EXPLAINED TO HER I UNDERSTAND HER STRUGGLE IN THE FAST FOOD INDUSTRY AND YET I TRIED TO INFORM HER ABOUT MY INCORRECT ORDER AND JESSICA IT BOILS DOWN TO HER(JESSICA)TALKING TO ME LIKE "WHAT IS IT YOU WANT ME TO DO?",JESSICA SAYS. AGAIN I TRIED TO GET AN EXPLANATION AND UNDERSTANDING IT'S DUNKIN DONUTS THAT FILLS MY ORDER AND SEALS IT TO BE DELIVERED SO HOW IS THIS A DELIVERY CO FAULT WHO IS CONTRACTED OUT TO DELIVER DUNKIN DONUTS? I WAS TRYING TO GET MY ORDER CORRECTED BUT AGAIN I'M NOT GETTING THE ANSWER OF HOW THIS IS THE DELIVERIES FAULT THEY DIDN'T MAKE THE ORDER, SO HOW IS THE DRIVER'S FAULT AND AGAIN HE HAS NOT TOUCHED THE FOOD?? SO I HAVE TO RAISE MY VOICE A FEW TIMES AND ME STAYING CALM AND COOL, I JUST TOLD HER TO THANK YOU HAVE A BLESSED DAY CUZ OBVIOUSLY IT'S NOT GOING TO GET RESOLVED AND I SPENT QUITE A BIT OF MONEY NOT INCLUDING THE STUFF I PICKED UP BEFORE. I WAS VERY SYMPATHETIC AND EMPATHETIC I UNDERSTAND IT'S NOT EASY TO BE IN THE SHOES OF CUSTOMER SERVICE I UNDERSTAND THINGS TO GET REAL BUSY AND OVERWHELMING BUT I DON'T UNDERSTAND EXACTLY WHERE THE RESPONSIBILITY OF MY MESSED UP ORDER BEING FILLED WRONG. I DID GIVE THE OPTION TO CALL ME IF THERE WAS A PROBLEM WITH SOMETHING NOT BEING IN STOCK. THIS IS RIDICULOUS DO NOT GO THERE THE UNDERSTAFFED AND ALREADY THEY DON'T LIKE YOUR JOB AND THIS SPOT JUST OPEN ABOUT AT LEAST A COUPLE OF MONTHS AGO IT'S NOT JUST A LITTLE BIT MORE A LITTLE LESS.IF I WAS THE OLD ME I WOULD GIVE HIM STRAIGHT ZEROS BUT I TRY TO GET SOME CREDIT EVEN WHEN THERE'S...

Dunkin’ Donuts in Ohio stands out as one of the better locations I’ve visited, offering a consistently pleasant experience that exceeds expectations for a quick-service coffee and donut chain. From the moment I walked in, I noticed how clean and well-maintained the store was. The interior felt inviting, with its modern design and comfortable seating, making it a great spot for a quick coffee break or even a casual meeting.

The staff were genuinely friendly and attentive, which added a personal touch to the visit. They greeted me promptly, took my order efficiently, and even offered suggestions when I seemed undecided. The service was fast, but it didn’t feel rushed—perfect for those busy mornings.

The coffee was fresh, with a rich aroma that hit the spot, and the donuts were perfectly baked, offering a soft, melt-in-your-mouth experience. They had a great selection, including seasonal flavors, which added variety to the menu.

This location also had ample parking, making it convenient for a quick stop. Whether I’m grabbing a quick coffee to go or sitting down to enjoy my order, this Dunkin’ Donuts in Ohio has consistently provided a positive experience. It’s definitely one of the nicer locations and worth visiting if you’re...

Well it started when I pulled up in the drive through and tried to place an order. Not sure why but there mics were not working correctly but I kept trying to explain to the young lady that there is no sound coming out and I can’t hear her. Apparently this frustrated her and she was getting mad at me for there mic issues. So after battling to make a simple order I pulled up to the window. And needless to say she was very rude and sorry to say the was no apology. Got my latte, then the made me pull to another window to wait for a breakfast sandwich and two doughnuts. 17 minutes later I was done. Because I was in line behind another vehicle who was at the same window also. At 5:am. There was only the two of us. This is sad. I’ll never be going back to this place. Not worth the hassle and there personnel who just don’t care about customer service. It kind of a sad joke but I’m starting to believe it. You want to ruin a business, build it in Xenia Ohio. I just let my coffee at the Dunkin’ Donuts in Miamisburg next to my work. I guess that’s what happens when you think you have a little xtra time and you go local. That won’t...