The large man at the checkout, who I suppose would be called the "host", lacks any hint of courtesy, politeness or customer oriented service. He gives off an arrogant, condescending vibe in person and on the phone. And the last time I placed a carry out order, they didn't include the guacamole that I ordered but was charged for, so I informed him of this on my most recent order. He then proceeded to argue with me about it, saying I should have told them the same day because otherwise people could claim anything they want. The lack of logic in this statement didn't seem to be an issue for him. Even though he felt it just to argue with a repeat customer over a $1.50 cup of guacamole, he obliged and said he would give us the guacamole complimentary this time... We did receive said guacamole, and upon returning home realized he charged us for it as an "open food item" to disguise that it was actually a charge for that item. I don't suppose I need to mention how dishonest, disingenuous, and inhospitable this was. Nevertheless, he can keep his $1.50, and I will keep all the hundreds that I would have otherwise spent there in the future for a more deserving restaurant with a host that doesn't scowl me out the door.