Tony's Pizza & Italian Restaurant — Restaurant in York

This place is quite possibly the worst restaurant I have ever been too. All three times I've been there, it's just been a disaster. Tonight, I decided to pick a spot so I could see the other customers faces (because maybe it's just me, who knows?). The couple to my right ordered garlic knots and were never served them. Apparently the waitress forgot to ring them in. The couple to my left were quiet, and when the waitress brought the bill, the wife explained and showed the bone that was found in her meal. The waitress tells them sorry and there is nothing she can do since the bill was already printed. They leave. In walks two call-in orders. The first ordered 20 minutes before arriving, but his food hadn't even been started (it was a pizza by the way). The other had order an hour before arriving, and it was he same story with him. He ended up leaving with no food. As soon as I walked in I order a water and garlic knots, 25 minutes later, I get the knots and they are so undercooked the inside was pure dough. I sent them back and ended up having to wait 20 minutes after I finished eating to get them. I had to ask for my side salad, since she forgot, ask for my garlic knots (before I knew they were undercooked), and ask for my bill. There were no "to-go" cups so I had to settle for a small glass with no lid with my four year old. There was only a minor spill, thank heavens. The staff is very unprofessional. Talking about each other, "play" fighting behind the counter, calling each other out on mistakes made, jumping around and acting 5. The waitresses toss discounts and leave food off the bills to make up for a bad experience. Where is the owner or managers? This place has more issues than vogue. The only positive I could give this place is that the tea was okay, but not great. Three strikes for them, so I...

The waitress was horrible. As soon as we sat down she said you need to order pretty quick because we are so behind it might take a while. There was only 3 other tables occupied. It was not busy at all. She never came back to refill drinks or ask if we were ok. I asked her for a to-go drink she just gave me a cup with nothing in it. I poured what was left of my drink in it but it didnt fill it up and the ice was melting. We asked her to split the check and she sighed and said how about help me out and come to the register since we are busy. (3 tables occupied, not busy at all). Then when she gave me the receipt to sign she threw my copy at me it landed on top of where I was signing their copy she said oh and pulled it back. She was also being rude to the other waitress. The rude one had brown hair and several tattoos. The nice one was blonde. I didnt catch any names. The spaghetti and garlic knots were great but she ruined the experience. It was Friday night...

I've been going to Tony's since I was a kid. I really enjoy the food. It's comfort food. There are several issues with this restaurant that I hope will be improved. The building needs to be renovated. There is obvious damage to the floor in the hallway and it doesn't seem like much money is being allocated to keeping the building in proper order. The atmosphere of Tony's changes from one week to the next. The staff seems to be in constant flux. Customer service is poor. There have been several times when our food took more than 30 minutes to be prepared and served. There should be more consistency. Another issue is that the music is too loud and not kid friendly. After our last visit to Tony's I am hesitant to return. I am still hopeful that changes can be made. I believe with proper management this restaurant can thrive and I look forward to any improvements...