I have eaten here many times and think it's probably the best pizza in Youngstown. But tonight when my wife and I came in for dinner, not only were we basically ignored by the wait staff despite sitting in plain sight of them for almost a half-hour, we also got to watch the tables on either side of us get waited on repeatedly. A worker comes and hands us plates and placemats, and then nothing, zip, zilch. Meanwhile, the other tables around us are visited multiple times by the staff. After watching this three or four times we just got up and left and went across the street to another restaurant.

I really hate giving bad reviews, and it's a shame because my other visits here have been really positive ones. And their pizza really is amazing, especially the Brier Hill. It may be a while before we're back, but hopefully next time is as good as my previous visits.

EDIT: Thanks for the kind response to my review, which by the way did not contain the word "intentional' when referring to our experience with the wait staff. And thanks for the clarification on the QR system. Much appreciated. In the unlikely event we do come back, we'll have to try using it.

EDIT #2: I am editing my previous review (on a positive note) as we did decide to give Avalon Downtown another try recently, and our experience was MUCH better than it was our previous visit (when I initially wrote this review). It was really busy, yet we were served very quickly, the pizza was very hot and fresh (and tasty, as is always the case here). I guess everyone is entitled to an off day, and maybe that was the case during our first visit. But our last visit was the same great food and service I'm used to when I come here, and it's safe to say that Avalon Downtown has re-earned my business. 😃