Biggby Coffee — Restaurant in Ypsilanti

I love Biggby and this location . Staff are usually nice though today was not the case. Once my order was ready I went up to grab it and I was told very rudely that this was not my order and it was the other person who just ordered. Mind you I was waiting for 10 mins. I replied nicely stating this was my exact order and had been waiting, this had to be mine. Staff ignored me and proceeded to make other orders. I believe this staff member was being trained today and I took it into consideration she was overwhelmed. Though I was left standing there confused. Thankfully another staff member confirmed it was mine after I was blatantly ignored. I proceeded to ask for a straw, I had to ask MULTIPLE times as she kept ignoring me. Once again I was not acknowledged until the other staff had to step in and ask that she give me a straw. I was confused by the whole situation and do not understand why I was not being acknowledged as a customer. I typically love this location, hope this doesn’t...

The staff were very friendly!!! Wearing masks....and there was plexiglass when ordering and picking up....I also "changed" my order during the small wait for my latte...they were very friendly and helpful with my "change"....I had ordered a sugar free Carmel Marvel....but while waiting realized they have a sugar free Mocha syrup also.....so I asked if they could add it....no problem at all!!!! My latte was one of the most delicious caffeine boosts I've had in a while!!! I didn't even have to feel guilty about it because sugar isn't great for my health....they understood and helped me!!!! I will definately be back to this Biggby!!! If you're in need of some caffeine I'm sure they will help you like they...

I ❤️❤️❤️❤️ Biggby! The staff is delightful and gets my name right 95% of the time. The stores are usually too small to hang out and do your computer things. The breakfast sandwich - the bragel - is hearty and yummy. I can only eat half at a time. There's a reward program. It gives you a 12th free drink and something with every so many whole/ground beans. I would like it to be more often but that's capitalism for ya. Tip: check out the website for the seasonal drinks and TOP SECRET menu. 😁 (note to this location: Open earlier! I often miss out on my mallow mallow because you don't open until 7am. There's college kids in Ypsi. Use them! Also, build a drive thru. You are on the end of the building. Make...