Walgreens — Local services in Ypsilanti

Wow. Decided to transfer a script from Meijers here as its closer to home. Never heard a thing so call in 10 days after my dr said it was called in and got the runaround. Rude young lady - couldn't find it, then finally said she did -- but was curt throughout. Then acknowledged they'd had it for 10 days but it wasn't ready - she then said she would get it ready for 'today' and pick up.

I was ill and didn't get there for another 4 days thinking well, this gave them ample time to have it ready. Go to drive in -- a lot of rigamarole -- young man, however polite at least. Finally finds the script in their system but .... low and behold its not ready. Then a bunch of back and forth - several people coming to the computer.... long line of cars behind me.... I ask multiple times if there is something wrong -- ignored. Then finally he attends to the window and says my insurance doesn't cover it -- so I give my credit card -- ignored. Then a pharmacist comes up and tells me my insurance doesn't cover it. I explain that I've never had a problem before and usually pay about $7 at meijers but I'm okay with paying and my credit card has been sitting there being ignored for some time -- please just pay it so I can go. No he doesn't want to do that but wants to figure out the insurance issue and I tell him that my problem is that I was told it was ready 4 days ago after I called in and clearly it was never ready.... and now I've been waiting and waiting while they find the script and then do a bunch of data entry etc and I don't have time to wait more, nor do the poor folks behind me in this long line -- so please just take the card and pay for it so I can get on my way.

He tells me he doesn't like that I"m yelling at him (I'm talking loudly at this point because of having asked questions over and over and getting no reply thinking they couldn't HEAR me, I can barely hear him....) and so he decides he won't take the credit card which has now been sitting there a long time even before he got involved -- and that I need to come back another time for raising my voice. Wow I told him that the only thing he should be doing is apologizing for all of this mess, and that I certainly wouldn't be returning unless that happened.

Very crazy. Everyone ignored also my question as to why I was told 4 days ago it would be ready and waiting for pick up that day.... when clearly it wasn't. Go somewhere else. The reviews here say it all. Awful customer service. Completely...

I purchased 2 pkgs. of Oscar Mayer already cooked bacon on October 3, 2012, when it was on sale at the Walgreens on Washtenaw in Ypsilanti. Three days later, my daughter noticed the expiration date on both pkgs.. One had an expiration date of July 4, 2012, the other one had an expiration date of July 10, 2012. I had previously cooked 3 pieces for my grandson, who, after eating them had diarreah & didn't feel good for a day, but we did know the reason. I immediately call Walgreens & explained the situation to someone who said they were the manager (Justin). He questioned me and seemed to doubt me, asking if I was sure I had made the purchase from them and said he needed a receipt. I explained I didn't have my receipt but I had applied and received their store card at the time I made the purchase. He said there was no way to look up any purchases on the cards, but I could bring the bacon in & he would check into it. I also asked if any other customers had complained about the bacon, he responded no. I took the bacon in to Wlagreens and the manager, Justin, questioned me again & was on the defense, Making me feel as if it was my fault. Not once during the entire process did he apologize or ask how my grandson was or if anyone else had gotten sick as a result of eating the bacon? He never apologized for the store selling out dated products. He said he would give me a refund, I then told him I had a coupon for $1, so he only owed me the $4, which he said he could only put on a Walgreen card. Still no apology for the inconvience or store mistake for selling out dated products. I went home unsatisfied with the results & feeling as if it was my fault I had purchased & used out dated food, so I decided to call another Walgreens just to see how they would have handled this same situation. I called the Ann Arbor store & spoke to their manager, describing the situation. Wow! Talk about entirely different atmosphere! The manager was apologetic and concerned immediately ( and it didn't even happen at their store). I will drive to Ann Arbor whenever I want to make a purchase from Walgreens rather than use the Ypsilanti store on Washtenaw just because they seem to be more concerned with customer care! Selling out dated food products and not responding to in a responsible way is not the way a business...

In general this place is busy and I get it you're understaffed (even though you have many workers.... maybe schedule another person on each shift or get new workers who will take more shifts) but it's gotten out of hand lately. I got my medication two days late, and it's not a med you can come off of randomly. I was told many things by many people, and usually you have to go in to talk to them or they'll let the phone ring for an hour. Ive seen them lately just ignoring the phones. Luckily I was able to get through to be told my med would be ready a bit after 2pm since I called 115 and you have a meal break from 130-2pm. I called again only to be told the insurance won't cover my med, even tho they have for years).got transferred to pharmacy tech/pharmacist who let the phone ring for 30 minutes. She took 15 minutes to get back on the phone to say I dont know what hes talking about itll be ready in a couple hours. Around 8pm I go in there's a new team and I overhear the pharmacy tech in charge say "he can pick it up by the end of the night, ACTUALLY... tell him to come in tomorrow since his medication is NOT ESSENTIAL!" Not essential? Without this med I cant sleep nor eat and I have withdrawals. I am thinking of going to another pharmacy because it just keeps getting worse.I have so many more horror stories from this place (like having to go to the hospital 4 times, once by ambulance). This was the final straw. Edit: I will be making an official complaint once I found out the name of...