Vara Juice (Ypsilanti) — Restaurant in Ypsilanti

Smoothies are fine, but customer service was dismissive and unprofessional. After my last visit, I won’t be returning.

I’ve been to VARA Juice several times and usually my experiences have been okay. The smoothies are decent—I ordered the mango avocado blend this last visit and it tasted fine. Unfortunately, the customer service was very poor.

When I walked in, the staff member asked what I wanted while staring at me, and then walked to the back. I assumed she was talking to someone there, but later realized she had been on the phone the entire time. When I tried to pay, my card tap didn’t go through and the machine started loudly beeping. I stood there waiting because I thought she would need to check or reset the machine. When she finally came back with my smoothie, I told her the card hadn’t worked. Instead of looking into it, she brushed me off and said dismissively, “Just insert it,” as if I should have figured it out.

After I paid, she handed me my smoothie while still looking straight ahead and suddenly said, “You owe me your 2023 tax returns.” I was completely confused until she pointed to her ear and explained she was on the phone (earbuds hidden under her hijab, which I hadn’t noticed). She immediately turned away and continued her conversation in the back without acknowledging me again.

As a paying customer, I expect basic courtesy and respect. Being treated as an interruption instead of a customer was disappointing, and with so many other juice and smoothie options nearby in Ypsilanti, I don’t plan to return to VARA Juice. Hopefully management takes this...

If you live in Ypsi, you'll know it’s quite hard to find any food or snacks around that aren’t super unhealthy. I was sick a few weeks ago and couldn’t bring myself to cook, all I wanted was something that wouldn’t make me feel like crap after eating it. The fruit salad at Vara juice did NOT disappoint! Not just fruits, but a delicious arabic cream cheese(forgot the name) and nuts; it filled me nicely and definitely was feeling a bit better! I also really enjoy their smoothies; their ingredients are always super fresh and you can tell, plus there are so many options to choose from! The staff are alwayss super friendly and recommend me new fun drinks to try :) I really recommend at least trying...

I visited vara juice for the first time today around 10pm, excited to try their drinks. However, as soon as I opened the door, a staff member (a woman in a hijab) rushed over and very rudely told me to leave, saying everything was finished using dismissive hand gestures and in very disrespectful tone. I wasn’t even given the chance to step inside or ask a question.

If the store had closed or run out of items, it would have been completely understandable but the way it was communicated lacked basic courtesy and respect. Being spoken to in such a harsh manner for simply walking in was incredibly disappointing and disheartening.

It costs nothing to treat people with...