Taco Bell — Restaurant in Yreka

Long wait, employees arguing, out of lots of food, dirty, and food prep employee had shirt unbuttoned with chest hair sticking out.

Ate here at 1pm on Mon June 24. Employees upfront said they were out of chips, flatbread, and lettuce. How?? I do appreciate though they said something. Later found out Dr Pepper and Iced Tea out.

Took 20 mins to get food. Guy behind us actually asked and received a refund due to the wait. Restaurant and kitchen floors dirty with food. Kitchen had lots of boxes with contents strewn around.

Two older female employees, one with pink pigtails, were just constantly arguing with each other about work, who was at fault, and the leader just kept berating the employees, which just further crushed the teams discretionary energy to work harder. Mid-age gentlemen with lots of facial, head, and chest hair had no hair net and had shirt unbuttoned exposing his chest hair while making food.

If Taco Bell Corp reads this review, this facility is not to the brand standards you expect and needs a major owner and/or cultural change...

My order was correct and my food was good. Their service has room for improvement.

I've worked in food service for over 10 years, in the front and back of the house, so I'm very patient and understanding.

I understand they were very busy for dinner rush and this behind. I think having their evening shift employees starting 1 hour earlier would have helped a lot. Seems the help showed up a while after the dinner rush had already started.

Customers seem to stand at the front for a while without really being acknowledged or asked if they need something. Again, I understand it gets busy, and employees start getting anxious, and flustered, but I think selecting and designating one employee to keep an eye on the front of the house/register, specifically during dinner rush, would also be helpful. Someone who's main focus is keeping an eye on the register, people waiting for their orders, stocking and keeping the dining room clean/organized, who's secondary focus is helping their coworkers after everyone in the dining room has been...

This taco bell is poorly employed and executed. I have on several occasions waited in the drive through for over ten minutes just to place an order while they do whatever it is they are doing inside which can't be much with lobby closed and no one in front of me ordering/waiting on food. It appears no one wants to actually work here. I then proceed to wait an extensive amount of time to receive my order which typically ends up resulting in receiving the wrong food all together or food prepped wrong to how it was ordered. They seem to constantly be out of a lot of food toppings/items on the regular meaning they are not stocking inventory to meet demands of customers orders. They are far from apologetic when you wait in drive through for over 45 minutes to receive your food that isn't even correct. I wish this was a one time event, but it has been more than a handful of times to the point I refuse to even go...