BEWARE!!! In January I went into the store because I was looking to lower my phone bill. Salesman, Ty, gave me a quote and told me when I could find him in the store again. The price he gave me for the phone was not what I wanted but when I bundled the phone with internet, it was doable for me. I went back on the day he said he’d be there to take him up on the deal he offered but he wasn’t there and no one else could give me the same deal (1st clue that something was wrong). I finally caught him in the store on another day and after waiting for an hour for him to wait on me, he sold me the phone plan and internet bundle. He also told me that they would give me a new iPhone if I traded my current phone in and paid the tax on the new one (another missed clue that something was off). Then because he did not tell me what documents or passwords I would need, and because he initially told it would only take “twenty minutes to complete the deal” and I have a very busy schedule, I had to make two more trips up there to get this done. So up to this point it’s taken five trips up there at $10-12 in gas every time and it probably took at least six hours to complete the deal. I was so exhausted with this ordeal that it didn’t register with me at the time that I never signed any agreement with them (I know, that should have set off alarm bells).

When I hooked up the internet box, I had trouble with it. I called the T-Mobile customer service number and I was told that I am not in a service area for their internet. Back to the store again. When I returned the box, I told them I need to make sure that the cost of the phone plan remained the same as what I initially agreed to. I was assured that it would be the same.

Was charged almost 3 times what I agreed to for the month of January and then it happened again in February. Over the course of a couple of months, I was up there another five times trying to get the problem fixed and each time they’d tell me it was fixed. When I finally called customer service they told me I needed to speak to the store manager. I called ahead to find out when she would be there. I went up on a day she said she’d be there and she was not in. I went back a second time and waited for an hour for her to get to me. When she finally sat down at the table with me I got 1 ½ sentences out, she jumped up and went into the back for 15 minutes. When she came out again she waited on someone else for 20 minutes before she sat down with me again. When I told her what was going on, she acted like I was upset for nothing, pulled up my account and showed me the next payment was going to be what I had agreed to. I was completely dismissed and told there was no problem. She did, however, tell me that Ty was no longer there.

The following month I got a text from T-Mobile stating that I was going to be charged twice as much as I’d agreed to. I called the store, again, and got the assistant manager. She told me to come in and let me know what days she would be there. I showed up on a day she said she’d be there and, of course, she was not there. So back again –this was the 15th time I’d had to go into this store, and again, I had to wait 30-45 minutes to be waited on. Finally, the assistant manager started digging around to see what was going on. It took a long time, but she finally told me that I was signed up for a plan that cost $30 more a month that what I’d agreed to, the phone was not free, I had to pay for it, and there was nothing they could do about it. Even though Ty forged my signature on the contract and lied to me about what I was getting into, I was stuck with it. I’m still thinking about going to Adult Protective Services and filing an elder abuse report, but at this point I’m just worn out. I ended up paying off the phone and leaving T-Mobile altogether. The word nightmare doesn’t even begin to describe what I’ve been subjected to by...

I was a loyal customer of Verizon for nearly 20 years, but recently their service became so bad that I could hardly even use my phone. They refused to improve their service and I heavily rely on cell service for our business. I knew about TMobile through their sponsorship of the Shasta Mountain Art, Wine and Brew Festival which is a fundraiser for Siskiyou Humane Society. I love working with companies that support local Nonprofit Organizations in our community so I went to their store to see about getting new service. I worked with the store manager Nedia and salespeople Gabe and Ashley, and they were all so helpful and professional! We switched over all of our cell lines plus got internet for our home and office and even with new phones, we are saving so much money and have reliable service! Since then, I’ve invited their team to come to McCloud several times to help out neighbors switch to a better service. They are always courteous...

Heads up for incompetence and apathy at this store. Don't expect them to do their job, and make sure you look over their shoulder the whole time.

I brought in a phone for warranty replacement which came in late, no big deal. When I was able to pick up the new phone I asked them to transfer my data from the old one to the new one. The person behind the counter performed some tasks and told me I was good to go. Unfortunately, when I got home I found myself still with a factory phone. When I called about it, they told me I would receive a call back with more info. After that call never came, I went in 2 days later and was told my old phone was gone and wiped along with all my contacts, notes, app data, passwords, etc which was pretty much what I was expecting at that point. No attempt was made to compensate me for my loss of years worth of personal data, and I will now be paying the price for probably...