IHOP — Restaurant in Yuba City

Went in a little after 9 and stayed until a little after 11:30 with my friend Renee, and my sister Cherette. We had been late shopping for about 4 hours, and we were all starving. So my sister mentioned IHOP, and I'm so glad she did.

First off this was my first time coming here. When we went in it was quite, maybe 10 tables were full. Clean, no sticky tables, no bugs (someone mentioned cockroaches in one the reviews. Not one was around at all, and trust me I looked)

We were greeted at the door with a smile, and a hello. Our hostess sat us down, then our sweet, server (waitress) came over. Can't even began to say so many nice things about her.

Just wish we all remembered her name. 22 years old, younger looking one with longer, lighter hair and bling jeans. She was just plain AWESOME! Service was great, 2 mins in we got our drinks. We ordered, sampler came first, finished that. About 5 mins later our breakfast came out.

My friend Renee had coffee, and my sister/I had hot tea. We all ordered different things, breakfast sampler, omelet, onion rings/chicken strips/HUGE mozzarella sticks, pancakes, build a breakfast, and crêpes.

I had the build a breakfast 2 eggs, 2 bacon or sausage with either pancakes or crêpes. I've never had crêpes before, so I asked our waitress which one should I order, she recommend the strawberries. Saved my crêpe the last thing I ate, and it was so good.

The waitress spilt our checks up, we all tipped her well, and we...

Wow... Where do I begin?! They brought us more food than we actually ordered. We pointed out the mistake. As opposed to trying to fix it, they just charged us for the food that we didn't want in the first place. My cup sat empty for nearly the entire meal. The table next to us arrived after us and received their food before us. And the kicker... I FOUND A STICKER IN MY OMELET! I was over 3/4 of the way through it. At that point, I wasn't exactly hungry enough for them to make me an entire new one. They refused to offer any sort of discount or compensation on our bill. Why? Because the cannot offer more than one discount on a single bill. What was the other discount on our bill? The "Kids Eat Free" promotion that everyone gets. It was a discount that we were already getting. But for some reason, that nullified any other sort of compensation.

Charge me for food I didn't order. Charge me full price for tainted food. Horrible customer service.

UPDATE: Next visit - "It will only be a 30-min wait for your party." No problem. After 40 minutes - "It'll just be another 5 minutes max. They're clearing the table now." After another 10 minutes. "It'll be one of two tables. We're just waiting for them to finish." After 70 minutes we finally got seated. Good thing I didn't have to be somewhere in 20 minutes. ...

First time we ate here, service and food was wonderful despite a half hour wait to be seated. No biggee, every restaurant is busy for Sunday breakfast. We came back again the next Sunday, earlier this time, around 9am and the restaurant wasn’t too busy. We were seated and our order taken by a lovely young lady who greeted us with a warm smile. We ordered and waited for our coffee which arrived a dirty, unappealing carafe with old coffee drips all over it. Very unappetizing, especially considering our current virus situation, carafes need to be washed after each patron’s use. The coffee was old and cold, sent it back. Breakfast arrived and it was just ok, swimming in grease and it was cold, as though it had sat on the kitchen counter for a while, which surprised me as they were not busy at all. At this point, I think it will be a while before we eat there again. In my opinion, they operate better when they are slammed, and wait staff doesn’t have time to stand and chit chat and the food is delivered to...