Al Fresco's Trần Thái Tông — Restaurant in Hà Nội

Saying goodbye to Alfresco.

After coming to alfresco for years, I'm never coming back after today. First off, my wife was throwing up after lunch here.

Second. Got a text from alfresco saying that I received points to spend because my birthday is later this month. Got here, ordered, asked staff to check how many points I have. Never came back with answer. Ok fine.

By the end of the meal and it's time to pay, mentioned points were not in my card. Asked manager about the situation, it's not her fault, she'll contact another department. Sure, waited about an hour, came back to asked manager what's the solution. Answer was: it's sunday, they can't deal with it till tomorrow. Great, well tell me that an hour ago. I got families with kids waiting an hour for that answer?

I will never come back to alfresco because how they treat their customer, every time we used our reward points, the manager seems unhappy about it. If you don't want customers to use your loyalty system, what's the point of having it?

I do have to point out the wait staff were very friendly and attentive. It's the managers and their attitude that drove me away. They don't want customers, they just want to sell their food.

I never review restaurants on here, but this one experience was so awful that I needed to. I wish the company know that if they continue in this direction, more people...

We ordered two pizzas that were delivered extremely undercooked. I don't mean to be disrespectful, but this is the worst pizza margarita we've seen in Vietnam. No sauce in the middle, no basil, hard uncooked cheese, whole Slices of fake American cheese on the pizza. Margaritas are served with only mozzarella, not American cheese. Your company completely failed to meet expectations of quality fresh food.

As one that managed a pizza restaurant for over 5 years, you guys need to fix your product. This is gross and a terrible excuse for pizza. Again, why are whole slices of fake sandwich style american cheese on a pizza, where are the basil leaves, and where is the sauce...

Place is nice but a little expensive for what it is. Wish I could say I tried the food. Ordered waited 20 mins only for them the tell me they didn’t have any regular crust small pizza. They said they forgot my order and hadn’t even started it. Kitchen wasn’t busy they only apologize l, but gave no offer of true customer service. “How about we give you a medium for the trouble” nope just said we don’t have it sorry. Small pizza was 185k vnđ it ain’t cheap food to get confused service. I didn’t feel like waiting another 20 mins for what I didn’t want, Left and grabbed a pho...