Bonchon Vietnam - Vạn Hạnh Mall — Restaurant in Ho Chi Minh City

If Korean Food is a destination of course the world will know it!! In this Korean QSR everything is sweet…. Heavily sweet from all the side dishes from pickle radish to the coleslaw everything is made with a heavy taste of sweet….. almost like dessert. I hate sweet and I asked the fried chicken to be served without the sauce or just put the sauce beside….. the waiter answered me you are obliged to choose a sauce and we have to fry the chicken and use the sauce…., it is an obligation!!! GOD!! Where did they learn to respect the request from customer? On the way you order…. You choose your piece of chicken and then you choose the sauce…., the logic will let the customer that doesn’t want to enjoy the sauce… to just not apply the sauce on your chicken right?? No no no in this restaurant you are obliged to eat the sauce!!! What a hell…. Do you really imagine that I will recommend this restaurant?? And at the end look at the food….. it is not elaborated food, cooked with passion to make guests happy. Definitely it is not a good QSR….

I received this answer from the restaurant. They are still stubborn and obliged customer to eat with their terrible sweet coating on the fried chicken…. Pretending to customers that without the coating the chicken could be less crispy….. I guess only one place in the world will have such a strange phenomena!! You put coating on the meat to preserve the crispy aspect of the proteins….. like the more you spray water on the meat and the more the meat will be dry…. Are they respecting customer when they will have a such a stranger answer!! Are they will convince the IronChef Judge that I am? Are they going to convince the Golden Spoon Final competition judge that I am??

Answer from the Restaurant: Regarding your request to have the sauce served separately, please kindly understand that our chicken is freshly fried and immediately coated with the selected sauce to ensure the best flavor, texture, and overall quality - as intended by Bonchon’s original culinary standards. Serving the sauce separately would affect the coating, crispiness, and overall taste of the dish. For this reason, we maintain this preparation method consistently across all Bonchon branches worldwide.

Paul Le Disciple of Escoffier Judge Iron Chef Judge Golden Spoon Vietnam

To the restaurant, you don’t deserve to have customers with a high hospitality mindset as I am having. I go to restaurant to enjoy and to be respected…. I don’t like enjoying food in a kind of dictator atmosphere…… “you are obliged to eat the chicken with...

I am an American and I have always enjoyed the outstanding customer service that Bonchon has back in the States. However, this Bonchon location in Van Hạnh Mall in Ho Chi Minh City has no customer service at. The staff were super rude and unwelcoming.

1. They made us wait for our food for almost an hour.
2. When the food came out, they didn’t even bring us the sauces (ketchup and sweet and sour sauce).
3. We had to beg for our sauce and they told us to (in their own Vietnamese words) “fucking go back to your seat.”
4. When they brought us the sauce they only brought a tiny bowl and we came in as a couple.
5. The forks and knives are highly unsanitized.
6. They did not even give us the bucket to store bones when it is a custom and a tradition of Bonchon to give the customers the bone bucket.

I’m very disappointed of this location. Please at least train your...

The crunchiest chicken I’ve eaten in my entire life. You know the kind of crunch when you bite into potato chips? The crunchiness level was THAT crunchy to the extend you can hear a loud crunch every bite.

I been to many Korean restaurants and most of the time it’s a mix between crunch and sauce, but not at this place.

The food is tasty too! A bit pricy in my opinion, I believe the 5 pieces of chicken are already 80 or 90k if I remember correctly, but I guess sometimes quality over quantity makes it worth...